Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
4
Great, but not as simple to install as it sounds
on January 19, 2021
Posted by: kevlar244
from Ohio
I want to give it 5 stars, but...it's a bear to install if you don't have a c-wire. I literally don't have a C-wire on my HVAC control board, so I had to do a lot of internet searching to get it figured out. Not all HVAC systems are the same. 2-1/2 hours later and I'm still not 100% sure I installed it like a professional would, but my furnace and the thermostat have worked for the last 3 weeks. It's so easy to use and to set schedules. I love it, but can't give it 5 stars only because of the installation issue.
Written by a customer while visiting wyze.com
Customer Rating
5
Temperature at your fingertips...Love this gadget!
on January 19, 2021
Posted by: Michelle
from Lochbuie, Colorado
I bought this because I wanted to come home to a warm house. I wanted to try to install this myself and I was able to with no problem by following the step by step process and watching the "show me" videos provided. I am NOT tech-savvy nor am I an electrician but I felt comfortable installing this. (I felt like a genius once the installation was complete and passed the testing process) Very easy to install and works great! I love that I can control the temperature by using the app on my phone so when I'm on my way home I can adjust the temperature as needed so by the time I get home, my house is nice and toasty!
Written by a customer while visiting wyze.com
Posted by: JP
from Flint Mi
Verified Purchase:Yes
I wanted to love my new Wyze thermostat, but I don't really care for it as is. I don't like the temperature swing. My family reports being either cold or hot, not just right. This was not a problem with my Sensi. I also don't like the way it controls my fan. I don't know why it was designed to work that way. I don't want a blast of cold air every time my furnace runs. And finally, I have a two-stage furnace / AC that was never addressed when setting up the Wyze. I feel like my two stages are not being utilized, and even worse possibly being damaged by the Wyze thermostat. I really love the Wyze platform and wanted to use the thermostat but don't want to damage my equipment or be uncomfortable. Also, it would be nice to see the temperature in red or blue (if running) on the home tab.
Response from wyze.comBy WyzeShiela, January 18, 2021
Hello! We are sorry to hear the thermostat is running into some trouble. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Easiest install ever
on January 17, 2021
Posted by: Dean
from Arizona
Decided to upgrade to a smart thermostat. Got it a few weeks ago and was dreading the install. Couldn’t of been easier in my option. Took maybe 15 minutes, can’t wait to see how it holds up. We’re loving all the Wyze products!!
Written by a customer while visiting wyze.com
Customer Rating
5
You just can't beat it
on January 17, 2021
Posted by: Hoodini6822
from Clemson, South Carolina
For $50 it's unbeatable! Works just like advertised, easy to install, easy app to use, and very convenient. EVERYTHING works perfect and it looks so nice and clean! The wyze app walks you through every step of the install and makes it super easy for someone who has never installed a thermostat before.
Written by a customer while visiting wyze.com
Customer Rating
5
Exceptional design and function
on January 14, 2021
Posted by: Andrew
from Arkansas
Installed two in my house in under and hour. Like all wyze products I've bought so far, well designed (both physically and functionally). As I've only had them installed for a month, looking forward to seeing the feedback/diagnostics going forward.
Written by a customer while visiting wyze.com
Posted by: Adan
from Texas
Verified Purchase:Yes
It does everything I need it to fo, it is awesome!!
Written by a customer while visiting wyze.com
Posted by: Donna Day
Verified Purchase:Yes
I was so disappointed that are two-wire thermostat wasn’t comparable. I truly understand. Please let me know if you will be designing a thermostat that has its own battery.
Response from wyze.comBy WyzeAubrey, January 3, 2021
Hello and thank you for your feedback. We would recommend checking out the Wishlist (https://forums.wyzecam.com/c/wishlist/12) section of our forums. The Wishlist is where users may post and vote for feature requests they may like to see. Our product team goes through these regularly.
Written by a customer while visiting wyze.com