Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: MOsuna
from Benson Arizona
Verified Purchase:Yes
Unable to get it to work. Have watched the support videos but no luck. Reconfirmed compatibility and it comes back as compatible. Will attempt one last time and if it doesn't work I will need to return it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 18, 2023
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Peter
Verified Purchase:Yes
It is cumbersome than other devices and I am still waiting for the support. It has been couple weeks and my air conditioner is down …
Response from wyze.comBy WyzeCarmelita, September 13, 2023
Thank you for your review. If you're up for it, could you please tell us more about why you gave our product 1 star? We take these seriously and would love to improve your experience. You can also reach out to our Wizards team (https://support.wyze.com/) so we may further assist you with any issues you may be having.
Written by a customer while visiting wyze.com
Posted by: Anonymouse
Verified Purchase:Yes
Easy install but the app scheduling is not updating
Written by a customer while visiting wyze.com
Posted by: Sommer
from Beloit, WI
Verified Purchase:Yes
I love that I can set schedules & access the app to change the temp any time from anywhere. I'm also looking forward to getting a few sensors to control the temp more at night in our rooms.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Cathy
from Vacaville, CA
Verified Purchase:Yes
The installation guide on the app was extremely easy to follow and I had no problems installing the thermostat. The app was also very easy to setup my thermostat.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
System needs much improvement, try a nest for cimp
on October 25, 2023
Posted by: Bruce w
from Cali
Verified Purchase:Yes
Confusing to operate and schedule Nest much better
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Jf
from Las Vegas nv
Verified Purchase:Yes
Does not work tried every type of connection and it just does not turn on
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 3, 2023
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Chris W.
from Crown Point, NY
Verified Purchase:Yes
Best thermostat ever! Hooking it up was very easy as long as you have at least three wires.
I would recommend this to a friend!
Written by a customer while visiting wyze.com