Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
1
Defective unit
on April 11, 2021
Posted by: Lytlee1
from Winston Salem, NC
I got this in the mail today. My old thermostat has a c wire. So I did not need the adaptor for this unit that it came with. When going to install the wires, there is no where to put a c wire. When looking at pictures of other thermostats, ours seems to not be right and seems defective.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, April 12, 2021
Hello! We are sorry to hear that you're having issues with your thermostat. We would recommend taking a look at this article to check the compatibility:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
3
Needs a c wire
on April 8, 2021
Posted by: Flash
from Glenwood Ny
You need a C wire from stat location to furnace to work or if on hot water with zones the control box needs a c wire
I had to return mine
You can buy ones with a battery so you don’t need a C wire but are more expensive
I had to return mine
You can buy ones with a battery so you don’t need a C wire but are more expensive
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Customer Rating
1
Cheap, ineffective, and frustrating.
on April 8, 2021
Posted by: frustratedfurnace
The Wyze thermostat doesn't work. It won't heat my house half the time. My 14-year-old thermostat works flawlessly, and it has no smart capabilities. The Wyze thermostat doesn't stick to the schedule you set for it about half the time. It's not 100% compatible with Google Home - you can't even get a temperature read when the thermostat is set to "Auto" mode. The required 5-degree temperature difference in Auto mode is unnecessary and leads to a largely useless system during the times of year when you need both heating and cooling available. This product feels like it's in an alpha stage. I would highly recommend against installing this thermostat. I'll be returning it once I can get another cheap, old thermostat to install.
Response from wyze.comBy WyzeCarmelita, April 8, 2021
Hello, we are sorry to hear your system is not responding and would like to look into this issue. We would recommend turning off the power to the HVAC system and then turning it back on to see if this fixes the issue. If you are still running into any trouble, please take a look at this article for further information:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Not for Google or Alexia
on April 2, 2021
Posted by: Traveler
from Colorado
Works with Wyze app, not with Google or Alexia. Shows offline for Google and server not responsive. Big selling point was it worked with both systems.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, April 6, 2021
Hi there, we are very sorry to hear Google or Alexa is running into some trouble discovering your thermostat. Please ensure that your Wyze account is connected to the Google Home or Amazon Alexa account and is not logged out. For further information, we would recommend taking a look at our forum page:
https://forums.wyzecam.com/t/wyze-thermostat-alexa-integration-and-commands/152884
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://forums.wyzecam.com/t/wyze-thermostat-alexa-integration-and-commands/152884
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Not good for a gas forced air furnace
on March 26, 2021
Posted by: Dead Homer
Gas forced air furnaces have been around for what? More than 80 years? The way a thermostat is supposed to operate such a furnace is well-established by now. Yet Wyze for some unknown reason decided to do it differently.
The way it's supposed to work: the thermostat connects the red and white wires to call for heat. The furnace will do the rest, including starting the fan when it is ready.
The way Wyze does it: the thermostat calls for heat with the white wire but also calls for fan with the green wire. This causes some furnace fans to come on before the furnace is ready, thus blowing COLD air. Then the furnace will shut the fan off, wait a bit until it is ready, and then restart the fan, now blowing warm air.
This starting, stopping, and restarting of the fan is not good for a fan motor/starter and can shorten its life.
You can get around this by simply not connecting the green wire. You won't be able to run just the fan to circulate air, but that's probably not a big deal for many people. Worse, though, is that the AC won't work. AC, unlike heating, requires the green wire to turn on the fan. So, as it is now, I plan to reconnect the green wire this spring after heating season is over.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, March 30, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Read the instructions, YES, I'm talking to YOU
on March 11, 2021
Posted by: LaBamba
from Thousand Oaks, Ca
Verified Purchase:Yes
A little tricky to set up, but not too bad. Works amazing, don't know how lived without it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: db
from Austin, TX
Verified Purchase:Yes
Instructions are clear and concise. Make sure your WiFi router is broadcasting 2.5 only; I could never get the thermostat to connect while it was broadcasting dual 2.5 & 5 Gz
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Simple and Elegant
on February 28, 2021
Posted by: Kman42
from Custer,WA
Installed easily no issues and works fantastic, another home run from wyze.
I would recommend this to a friend!
Written by a customer while visiting wyze.com