Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: TKH
from Jupiter, FL
Verified Purchase:Yes
Great product for the cost. Handy to have access with app. Great features. I bit fiddly to adjust temp on thermostat directly. Easier to do on app.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wzy User
from Upstate NY
Verified Purchase:Yes
It works. I have it set to be only controlled by the app. Yet, the app does not override when you walk into the room. If you have the room set for away or sleep and then walk into the room, it will kick the thermostat on. It's very frustrating since I may have to walk into the room for a min to do something and then the furnace comes on with me not intending to be in the house for that long. I am in and out of my house all day and don't want the furnace to kick on just because I came home for a few mins. In addition, sometimes, I am home all day so I do want it to come on, but only if I turn it on from the app. Strange to have app controlled set in the settings then have the thermostat come on because it detects motion
Written by a customer while visiting wyze.com
Posted by: Adam
from Auburn, WA
Verified Purchase:Yes
Not compatible with my American standard system that I just had installed last year. To late to return the product so I’m stuck with a useless thermostat. Very disappointed.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, May 6, 2021
Hi there! The Wyze Thermostat has compatibility with Dual Transformers. For further information on Dual Transformer compatibility and setup, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054655811
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054655811
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Pat
from Mississippi
Verified Purchase:Yes
Your extremely detailed instructions made it a breeze to install. I have a lot of HVAC knowledge already so I wasn't worried, but I am pretty sure someone with zero experience would be able to install this thermostat without a hitch. Control and updating from the phone is super simple and so far have had no issues with it. The scheduling is nice, but I think it could be a little easier to setup if there wasn't an issue with temps being "too close"
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Brian
from Alabama
Verified Purchase:Yes
It’s a good smart thermostat and easy to install. The only issue is that you can not set a target temperature. You have to set a 5 degree temperature range which turns into 7 degrees since its waits till it drops an additional degree outside the range to turn on. This basically makes the auto cool/heat function useless. If they update this one thing it would be perfect
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: mward
from Boise ID
Verified Purchase:Yes
Cost vs Features is amazing. Switched from Nest and have zero regrets!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Scheduling bug, accuracy, damaged heat pump
on April 29, 2021
Posted by: rob
I purchased a couple of these and had to return them for several reasons:
1. The unit wouldn't followed the programmed schedule.
2. The Alexa integration had bugs and would say both thermostats were set to 50 degrees.
3. Even after calibrating the units to a reference thermometer, the Wyze thermostats would drift away by several degrees.
4. I woke up to find one of the thermostats completely offline. It didn't trip the breaker, but the unit would not turn back on. Upon reinstalling the previous non-smart thermostat, the heat pump made a buzzing sound and emitted a burnt odor. The Wyze thermostat had only been installed for less than 24 hours, and it appears to have damaged our heat pump. We are waiting for a technician to assess the damage.
1. The unit wouldn't followed the programmed schedule.
2. The Alexa integration had bugs and would say both thermostats were set to 50 degrees.
3. Even after calibrating the units to a reference thermometer, the Wyze thermostats would drift away by several degrees.
4. I woke up to find one of the thermostats completely offline. It didn't trip the breaker, but the unit would not turn back on. Upon reinstalling the previous non-smart thermostat, the heat pump made a buzzing sound and emitted a burnt odor. The Wyze thermostat had only been installed for less than 24 hours, and it appears to have damaged our heat pump. We are waiting for a technician to assess the damage.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, April 30, 2021
Hi there, we are very sorry to hear that you are running some troubles with your thermostat. Please try to delete the schedule and set it again. To know more about this, please check: https://wyzelabs.zendesk.com/hc/en-us/articles/360049921551-Scheduling-with-Wyze-Thermostat
If your Alexa is running into some trouble discovering your thermostat, please ensure that your Wyze account is connected to the Amazon Alexa account and is not logged out. For further information, we would recommend taking a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360039468071
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
If your Alexa is running into some trouble discovering your thermostat, please ensure that your Wyze account is connected to the Amazon Alexa account and is not logged out. For further information, we would recommend taking a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360039468071
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Amazing features!
on April 15, 2021
Posted by: Yoshwa
from Noblesville, IN
This is exactly what I was looking for in my home!
I would recommend this to a friend!
Written by a customer while visiting wyze.com