Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Lynn
Verified Purchase:Yes
The thermostat itself is OK. I have installed of the thermostats that were easier and slicker. I attempted to get customer service for this thermostat while installing and that was almost… Well, not almost it was impossible.
Written by a customer while visiting wyze.com
Posted by: Bruce C
from Vancouver, BC
Verified Purchase:Yes
Price was right, but one of the features I was looking for was schedule programming. The scheduling feature doesn’t work. This has been a known issue for some time according to Wyze forums. Wyze has told me to wait for a firmware upgrade.
Written by a customer while visiting wyze.com
Posted by: TechieGuy
from NYC
Verified Purchase:Yes
Nice interface and easy to use. Installation straight forward but be forewarned only support one speed motors (my Honeywell has three) so chose only the high speed fan option
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: CWD
from Mountain Home Texas
Verified Purchase:Yes
So far so good. Easy to install and looking forward to seeing how well it works.
Written by a customer while visiting wyze.com
Customer Rating
2
Terrible phone interface
on February 23, 2023
Posted by: marko
from Santa Cruz, CA
I have had this thermostat for about two years and find it terribly frustrating. I plan on replacing it. If you change a setting manually (i.e. different from what is scheduled) there is no indication on the display that it is in an override mode. It has also turned on the heater at random times. I cannot count the number of instances when I come home after being gone all day and the furnace is cranking away, despite that the device was never commanded manually to do this. Additionally, the sleep schedule always defaults to a low of 64F. I have never set it to 64F but always 61F, yet it still defaults to 64F. This is truly a terrible user interface, not the worst though as that is reserved for the sprinkler controller which is complete crap.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, February 24, 2023
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Paul
from Arizona
Verified Purchase:Yes
I liked this device. Easy to install, easy to configure. Wife just wasn't ready for a smart thermostat yet.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Atlanta, Ga.
Verified Purchase:Yes
Its a good thermostat, does the job same as other types of "smart thermostats". App was easy to use, setup and get just how I wanted it. Most impressive part was the wiring adapter they had for those of us who don't have a "C" wire. It was nice to see it in the box and I was able to set it up easily without having to run a new wire. If there was one fix, update the app to allow 2-3 degree swing in temps instead of 5. its too wide a range and really is either freezing folks out or burning them up for homes in the south where temperatures fluctuate every day. This wont be any surprise though, it's been all over their forums as the #1 most requested thing for a few years. Don't get your hopes up it's going to be changed.
Written by a customer while visiting wyze.com
Posted by: Frank
from Stanwood, Michigan
Verified Purchase:Yes
I am a huge fan of Wyze however I think the thermostat could be more accurate. It fluctuates 3 degrees either way of the temp I set. I bought two but one furnace was not compatible. I'm not sure why but I would think this is an issue resolvable? It doesn't play well with Alexa. I can use the Alexa app but not verbal commands.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com