Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Tony B
from Michigan
Verified Purchase:Yes
So far I have not been able to get this device to connect to my app. Had to re-install my ECOBEE thermostat.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, May 7, 2021
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: ISSY
from MIAMI
Verified Purchase:Yes
had to pay to install it that process should be easier other that working good till now. Thank you.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Steve P
from Missouri
Verified Purchase:Yes
Works great,couldn’t be happier with it,has a lot of features and isn’t too expensive either.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Travis
from Phoenix, AZ
Verified Purchase:Yes
Works well, but, aesthetically, it’s quite unappealing. The interface in the app is terrible and somewhat difficult to use
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JenB
from South Bend, IN
Verified Purchase:Yes
I am loving this! I'm a single woman with absolutely no electrical experience what so ever and I was able to install it on my own in about 2 hours. Love that I can use it with Alexa, and from the Wyze app. The interface is really user friendly. It is simple, clean and modern. I would definitely recommend it! Price point in comparison to other smart thermostats on the market is hard to beat!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Fran
from Rogers,AR
Verified Purchase:Yes
The design is excellent an functionality is all you can ask for
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Dorton, KY
Verified Purchase:Yes
Great product that is affordable and has all the bells and whistles!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: RP
from Seattle
Verified Purchase:Yes
Great so far, no complaints what do ever. Easy to install, configure and use
Written by a customer while visiting wyze.com