Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Anonymous
from Dorton, KY
Verified Purchase:Yes
Great product that is affordable and has all the bells and whistles!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tyler H
from Sandy, UT
Verified Purchase:Yes
This smart thermostat is great! I have 2, one for my garage heater and the other for the 2nd house air conditioner. The functionality isn't as robust as a nest thermostat but i am realizing i dont need all those bells and whistles.
For me I feel like spinning the wheel to adjust the temperature is backwards. I keep finding myself spinning it the wrong direction.
I dont know how well the home/away feature works in the app and i dont think it works correctly when there are 2 phones (even though my wife is home and i leave, the stat changes to away).
For me I feel like spinning the wheel to adjust the temperature is backwards. I keep finding myself spinning it the wrong direction.
I dont know how well the home/away feature works in the app and i dont think it works correctly when there are 2 phones (even though my wife is home and i leave, the stat changes to away).
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: FTM Systems engineering
from Venus, Tx
Verified Purchase:Yes
Slim clean look with well written and illustrated instructions for the novice do it yourselves. Informative and well calibrated with features found on much higher end units. Works well with the app and has full featured programmability. I trust them enough to guarantee them to my customers only [NOT A REPRESENTATIVE EMPLOYEE OR SPOKESPERSON FOR WYZE] for as long as they carry their yearly service contracts. I personally would like to see what they could do with a touchscreen unit hint hint
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
Resets temps by itself?
on June 19, 2021
Posted by: TulsaFred
from Tulsa, OK
Love my Wyze cameras so took a flyer on the thermostat.
The software needs work. Not as intuitive as should be, but biggest issue is a very strange glitch where it randomly changes my temp setting. Most noticeable in auto heat/cool mode but also happened in cool only mode.
For example I set the heat at 55 then set the cool to 78. The heat temp then jumped to 72 without my input! Then when I fixed that, the cool setting jumped down to 74!
After resetting it a couple times it seemed to hold so we will see what happens over time.
I also notice there is no “back” function so that when adjusting a temp in auto heat/cool mode, in heat say, you cant go back to home screen easily. Seems like talling anywhere on the screen brings back home but this is weird. Should be a back function to return.
Hopefully software will be improved with updates. If temps continue to randomly reset themselves I’ll have to reurn it , but so far today seems ok.
The software needs work. Not as intuitive as should be, but biggest issue is a very strange glitch where it randomly changes my temp setting. Most noticeable in auto heat/cool mode but also happened in cool only mode.
For example I set the heat at 55 then set the cool to 78. The heat temp then jumped to 72 without my input! Then when I fixed that, the cool setting jumped down to 74!
After resetting it a couple times it seemed to hold so we will see what happens over time.
I also notice there is no “back” function so that when adjusting a temp in auto heat/cool mode, in heat say, you cant go back to home screen easily. Seems like talling anywhere on the screen brings back home but this is weird. Should be a back function to return.
Hopefully software will be improved with updates. If temps continue to randomly reset themselves I’ll have to reurn it , but so far today seems ok.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, June 19, 2021
Hi there, we are very sorry to hear your thermostat is having complications with the auto heat/cool mode. As a first step, we would recommend restarting the Wyze Thermostat and then check if the firmware of your device and Wyze app version is updated and observe if the same issue is happening.
If in case the issue persists, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out further. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
If in case the issue persists, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out further. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Excellent value
on June 22, 2021
Posted by: Kaiger
from Fresno
Pretty easy to set up. I had an extra wire ( blue) that wasn't being used with the RC,g,w and yellow so I was able to set that as a common wire.
Set up took 30 minutes or so. Programming was easy enough. Very happy with the performance so far.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Moce
Verified Purchase:Yes
It's a neat little package and good installation instructions. However, the 'stat is not easy to control with the software. The hold function is too complicated and requires a time of hold for each time you just want it to hold until you don't want to hold anymore (without specifying a time at each onset).
Response from wyze.comBy WyzeMay, November 23, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
might not work for you. I feel like I wasted my $
on November 24, 2021
Posted by: m estes
from California
Verified Purchase:Yes
Wasted 4 hours trying to get it to work in house #1. It powered up and found the network and was visible on the app. But, when I tried to turn on the heat it would turn back off after a few seconds. Not clear if it was a wiring error or a broken product. So, I gave up. Just tried to use in in another location and it is not compatible. This is a simple old system that has been in place for 0ver 40 years. A simple 4 wire thermostat. But no. What are the odds that it would not work in 2 systems?
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeFrancis, November 24, 2021
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Joe B
from Summerville, SC
Verified Purchase:Yes
Works great and extremely easy to install and program with the phone app.
I would recommend this to a friend!
Written by a customer while visiting wyze.com