Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
2
Resets temps by itself?
on June 19, 2021
Posted by: TulsaFred
from Tulsa, OK
Love my Wyze cameras so took a flyer on the thermostat.
The software needs work. Not as intuitive as should be, but biggest issue is a very strange glitch where it randomly changes my temp setting. Most noticeable in auto heat/cool mode but also happened in cool only mode.
For example I set the heat at 55 then set the cool to 78. The heat temp then jumped to 72 without my input! Then when I fixed that, the cool setting jumped down to 74!
After resetting it a couple times it seemed to hold so we will see what happens over time.
I also notice there is no “back” function so that when adjusting a temp in auto heat/cool mode, in heat say, you cant go back to home screen easily. Seems like talling anywhere on the screen brings back home but this is weird. Should be a back function to return.
Hopefully software will be improved with updates. If temps continue to randomly reset themselves I’ll have to reurn it , but so far today seems ok.
The software needs work. Not as intuitive as should be, but biggest issue is a very strange glitch where it randomly changes my temp setting. Most noticeable in auto heat/cool mode but also happened in cool only mode.
For example I set the heat at 55 then set the cool to 78. The heat temp then jumped to 72 without my input! Then when I fixed that, the cool setting jumped down to 74!
After resetting it a couple times it seemed to hold so we will see what happens over time.
I also notice there is no “back” function so that when adjusting a temp in auto heat/cool mode, in heat say, you cant go back to home screen easily. Seems like talling anywhere on the screen brings back home but this is weird. Should be a back function to return.
Hopefully software will be improved with updates. If temps continue to randomly reset themselves I’ll have to reurn it , but so far today seems ok.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, June 19, 2021
Hi there, we are very sorry to hear your thermostat is having complications with the auto heat/cool mode. As a first step, we would recommend restarting the Wyze Thermostat and then check if the firmware of your device and Wyze app version is updated and observe if the same issue is happening.
If in case the issue persists, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out further. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
If in case the issue persists, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out further. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: FTM Systems engineering
from Venus, Tx
Verified Purchase:Yes
Slim clean look with well written and illustrated instructions for the novice do it yourselves. Informative and well calibrated with features found on much higher end units. Works well with the app and has full featured programmability. I trust them enough to guarantee them to my customers only [NOT A REPRESENTATIVE EMPLOYEE OR SPOKESPERSON FOR WYZE] for as long as they carry their yearly service contracts. I personally would like to see what they could do with a touchscreen unit hint hint
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Love it but needs improvements!
on May 28, 2021
Posted by: Jcountystyle
from Eastern North Carolina
I do HVAC Building Automation for a Pharmaceutical company. I deal with automated control valves, thermostats, etc.. I've wanted a smart thermostat for our home and this for the price, it's worth it. I also own several cameras as well. I only give it 4 stars for the following reasons.
1. There needs to be a time limit between when the compressor cuts off and on (~5min). This will prevent short cycling from users moving the dial around because the unit will cut on instantly if you do. Once it cuts off, it can't cut on again for 5min.
2. The temperature preferences needs to be modified. It won't let you set your heat/cool set points to anything less than 5°F difference. Currently, if set my heat set point to 68, my lowest cool set point can't be any lower than 73°F. Sorry but 5 degrees is significant in a residential household. I have to keep my "hold" on in order to maintain the temperature I want. In the summer it would work because I won't use heat, so the heat set point doesn't matter. But in the fall/spring, when we are heating during the night and cooling during the day, those set preferences are impossible for maintaining comfort. It needs just 1 COOL set point and 1 HEAT set point with no lower than a 2°F deadband. For ex. If my cool set point is 72°, then it has to get below 70° to turn on the heat and maintain my heat set point. If my heat set point is 70, then it has to get above 72° to turn on my air and switch to maintain my COOL set point. I use this exact process where at work and maintain a <2°F temp control loop, which is not as noticeable as 5°F!!
3. The "Fan cycle" option should have a 0 min/hr setting. The minimum they have is 5min/hr so it will cut your fan on and cycle the air in your house randomly for 5min/hr. It's a great feature for certain applications, but it needs to have an option to turn it off also for energy consumption.
4. Allow people to reply to reviews and comments because some peoples issues can be helped by the community members.
** The things I do like is the look, the coast-to-cool feature, and it's user friendly but you really need to have a better setup and troubleshooting guide. It's practically non-existent. The average homeowner doesn't have basic HVAC knowledge.
** The trending feature (called "insights") is nice also but I would rather see start/stop times in addition to total run times. If you know how often your unit is cutting on/off, you may be able to make adjustments to prevent it from doing that. Short cycling will kill your compressor quickly!
1. There needs to be a time limit between when the compressor cuts off and on (~5min). This will prevent short cycling from users moving the dial around because the unit will cut on instantly if you do. Once it cuts off, it can't cut on again for 5min.
2. The temperature preferences needs to be modified. It won't let you set your heat/cool set points to anything less than 5°F difference. Currently, if set my heat set point to 68, my lowest cool set point can't be any lower than 73°F. Sorry but 5 degrees is significant in a residential household. I have to keep my "hold" on in order to maintain the temperature I want. In the summer it would work because I won't use heat, so the heat set point doesn't matter. But in the fall/spring, when we are heating during the night and cooling during the day, those set preferences are impossible for maintaining comfort. It needs just 1 COOL set point and 1 HEAT set point with no lower than a 2°F deadband. For ex. If my cool set point is 72°, then it has to get below 70° to turn on the heat and maintain my heat set point. If my heat set point is 70, then it has to get above 72° to turn on my air and switch to maintain my COOL set point. I use this exact process where at work and maintain a <2°F temp control loop, which is not as noticeable as 5°F!!
3. The "Fan cycle" option should have a 0 min/hr setting. The minimum they have is 5min/hr so it will cut your fan on and cycle the air in your house randomly for 5min/hr. It's a great feature for certain applications, but it needs to have an option to turn it off also for energy consumption.
4. Allow people to reply to reviews and comments because some peoples issues can be helped by the community members.
** The things I do like is the look, the coast-to-cool feature, and it's user friendly but you really need to have a better setup and troubleshooting guide. It's practically non-existent. The average homeowner doesn't have basic HVAC knowledge.
** The trending feature (called "insights") is nice also but I would rather see start/stop times in addition to total run times. If you know how often your unit is cutting on/off, you may be able to make adjustments to prevent it from doing that. Short cycling will kill your compressor quickly!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
They should stick with cameras
on May 19, 2021
Posted by: jm77
from Georgia
I so bad wanted this to work. I have a camera and the headphones from Wyze. The thermostat would have been the next step in home automation. The app has a step by step video that seems easy enough to follow. However, after labeling the wires per the video's instructions and connecting them to the Wyze thermostat, the app was unable to detect a wire connection. I removed the wire that was "not detectable" and then placed it back in to the thermostat, to only get the same error message. So I decided to unplug everything, and reinstall the old thermostat. I have since discovered other people have the same issue. It seems to be a Wyze thermostat problem. Will return the thermostat through Amazon since that is how I purchased them.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, May 19, 2021
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: James
from Columbus, Ohio
Verified Purchase:Yes
Simple, Well designed, easy to install and powerful.
I am a GM for Heating and Cooling company and I am very pleased with the product.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Chris
from Eau Claire, WI
Verified Purchase:Yes
Not as intuitive as the other wyze products. Definitely some learning curves in the use of the various settings. Looks good, app control is good, works well enough that I left it in place, but not well enough that I was willing to throw out my old thermostat
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Abhilash
from Aldie, VA
Verified Purchase:Yes
There should have been a way to remove existing schedules.. Also, it is hard to reach your support and it is very discouraging to buy your products due to that. I bought so many of your products and not being able to talk to someone is something that I have to mention as a caveat when I recommend your products to others.
One of the important tenets of Product Management says, 'your first adopters are your best marketers... '.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: seriousmustangnut
Verified Purchase:Yes
Bought one of these for each of my houses recently. For the price, I feel like the Wyze thermostat is bar none. Only difficulty I'm having is I wanted to use scheduling only for Home mode, but it seems like it wants to operate both on a schedule and Home mode temperature settings at the same time. I'd like Home on a schedule and Away on a simple upper limit for AC/lower limit for heat. Just a thought.
Written by a customer while visiting wyze.com