Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Clare
from Michigan
Verified Purchase:Yes
The thermostat is attractive and very functional! Installation was simple with step by step instructions. Operation is easy and the ability to change settings from my phone is great! Overall the 5 star rating is well deserved!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dicbed
Verified Purchase:Yes
I like the thermostat just a learning curve. Would like to know if you are away and someone triggers it does it stay at that setting or revert to away status
Written by a customer while visiting wyze.com
Customer Rating
1
Calls Aux heat with HeatPump system too soon/often
on December 12, 2022
Posted by: Zack T
from VA
Verified Purchase:Yes
Works terrible with a standard heat pump system with second stage aux heating. Compared to my old dumb unit, this thermostat causes my system to go into aux heating prematurely and overshooting temperatures when doing so. Using more electricity and causing big temp fluctuation. No idea what the problem is, wired up correctly, just seems like whatever algorithm the unit uses isnt that great. Will be returning both units i bought to go back to standard heat pump thermostats.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 13, 2022
Thank you for giving us a chance, we are sorry to hear Wyze Thermostat was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://support.wyze.com/) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: GrueneQueen
from New Braunfels, Texas
Verified Purchase:Yes
had the dreaded Nest which was nothing but trouble, it was constantly giving me problems resetting itself and changing my settings. This Waze is fabulous!! it can be reset at the wall, why some frustration as I seem to invariably go the wrong way, or on my phone. Excellent app and so clever! Just pick up your phone, set the temp and you are good. I have ordered 2 more for my other houses.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: AS
Verified Purchase:Yes
I bought two of these thermostats to use on two different properties. I installed one and it would not work with my furnace. I called my HVAC professional to find what was going on with my furnace and it was the thermostat. I had him take it off and put the old one on. I will try installing the same thermostat on my other property.
Response from wyze.comBy WyzeCarmelita, December 15, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Pelham, NH
Verified Purchase:Yes
Product is great but they told me it was not compatible. I hung up and got it to work. Need to trai. Your crew how to actually install these so they can help customers better.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John
from New Mexico
Verified Purchase:Yes
Great thermostat. Easy to install. Highly reccomend.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: KM
from Phoenix, AZ
Verified Purchase:Yes
I love this thermostat so much I bought another one for back up! It’s easy to install and control on the app.
I would recommend this to a friend!
Written by a customer while visiting wyze.com