Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Albert
from Ashland, or
Verified Purchase:Yes
Works great. Does what it says it does. We LOVE Wyze.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John
from Murfreesboro, Tn
Verified Purchase:Yes
Simple to use! Love the program feature when it recognizes your not home !
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: The Johnson clan
from St Louis area
Verified Purchase:Yes
We love the ease of use and the ability to check it when away. Good looking too.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Needs lower minimum setting.
on November 9, 2021
Posted by: matunucktuna
from Conway, New Hampshire
I have two of these thermostats and I am pleased with their performance. However, they are installed in a vacation home in a cold climate. When I am away, I prefer a temperature setting of 40 degrees to conserve fuel. This thermostat cannot be set lower than 50 degrees which results in a waste of energy. I have noticed that most other thermostats can be set as low as 40 degrees, so why the 50 degree limitation?
Written by a customer while visiting wyze.com
Customer Rating
1
Horrible usability
on October 10, 2021
Posted by: WyzeNoMore
from Durango, CO
We’ve had this thermostat for about a year and it has never been reliable. We recently got a new Wi-Fi router and forget about it. You need to go through the entire installation process over again, including entering the old wiring and disassembling the thermostat to enter the existing wiring. This is an absurd process just to change Wi-Fi setting. I would have paid double for a product that worked if I knew this was how usable the product was. I have given up on Wyze over this.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, October 11, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
2
Smoking
on August 28, 2021
Posted by: Stevenson016
from Maryland
Well in the 8 months I’ve had it, the furnace blew! And now tiday, 95degrees, the thermostat just started to have smoke roll out of it!!!! Thanks
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, August 28, 2021
Hi there! We're sorry to know that you're having issues with your Wyze Thermostat. If you have not already, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may process you a replacement. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Replaced my Nest
on August 10, 2021
Posted by: Code39
from Alabama
I found out about this thermostat after I had purchased a Nest 3rd Gen and figured I would give it a shot as it was much cheaper than the Nest. I wound up keeping it and returning the Nest. It has all the features that I liked about the Nest plus more. I especially like the Geo fencing feature that will automatically adjust the temperature settings when I leave the my apartment and again when it "sees" I'm returning. It's a fantastic thermostat given the price and features. After setting up the profiles, scheduling, and Geo fencing feature (or Auto Switch) I never have to touch the physical unit or pull up the app. So far it has been working flawlessly
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Excellent value
on June 22, 2021
Posted by: Kaiger
from Fresno
Pretty easy to set up. I had an extra wire ( blue) that wasn't being used with the RC,g,w and yellow so I was able to set that as a common wire.
Set up took 30 minutes or so. Programming was easy enough. Very happy with the performance so far.
I would recommend this to a friend!
Written by a customer while visiting wyze.com