Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Speck
from Louisville KY
Verified Purchase:Yes
Easy to install on the furnace. It can be adjusted by the app or manually by the device.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tatoineugene
from Oregon
Verified Purchase:Yes
The thermostat itself is fine and functions well. Remote access is a great feature to monitor and adjust house temperature as needed. It's certainly a handsome unit
However, I and apparently a number of other users have difficulty setting up the thermostat to operate the condenser of my heat pump. At this point I will need to remove and reinstall the thermostat in my Wyze app to reconfigure it.
Temperature adjustment on the thermostat itself is not intuitive.
As with all things in the new millennium, a more complete User's Manual would be helpful, even it it's a downloadable pdf and not a hardcopy.
However, I and apparently a number of other users have difficulty setting up the thermostat to operate the condenser of my heat pump. At this point I will need to remove and reinstall the thermostat in my Wyze app to reconfigure it.
Temperature adjustment on the thermostat itself is not intuitive.
As with all things in the new millennium, a more complete User's Manual would be helpful, even it it's a downloadable pdf and not a hardcopy.
I would recommend this to a friend!
Response from wyze.comBy WyzeStephen, December 1, 2022
Hello there, we are very sorry to hear you are running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Coops
from Los Angeles California
Verified Purchase:Yes
Love it. Looks great, easy to use. Now I can't imagine how I delt with my old manual one for so long
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Toca
from Knoxville, TN
Verified Purchase:Yes
Inaccurate, frustrating. The displayed temperature is not what the app shows. I’ll have it set to 70 and it’ll show 74.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 12, 2022
Hi there! If you have a heat only system and no C-wire you should have Rc, G, and W1 wiring instead. We would recommend taking a look at this article for further information regarding this:
https://support.wyze.com/articles/360054651551
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/articles/360054651551
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Excellent value for the price, cannot beat.
on December 10, 2022
Posted by: Sean
from California
Verified Purchase:Yes
Excellent value for the price, all it needs to do is run a heater system. Having inexpensive smart tech with decent quality and reliability is something that is dearly missing in the smart market. My hope is that wyze doesn't lose it's small business values with the investor money and it's growing popularity.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Great Wifi Thermostat with a couple of challenges
on December 11, 2022
Posted by: Shady Knoll Customs
from Schwenksville, Pa
Verified Purchase:Yes
Purchased the Thermostat to use in an outbuilding/garage. The building has Propane Forced Hot Air Heating. Two challenges, both able to be addressed, but not optimal. First, this thermostat requires a "C" line/power wire from the heater. My Garage Heater only has two wires, therefore a 24v power supply (amazon) is needed to power the thermostat. Second, the thermostat only allows the lowest temperture to be set to 50 degree's. There is a work around, as an emergency setting that gets activated if the thermostat control is turned off - I was able to set that temp to 40 degree's as a work around. I am fairly certain these limitations were outlined in the fine print that I did not read prior to ordering the thermostat (but was forced to find at installation time). Other than these initial set up challenges, I very much like the thermostat and it's ease.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Good, but needs more usage tracking features.
on December 11, 2022
Posted by: Carl
from Arkansas
Verified Purchase:Yes
Works well easy install and a good value but.... Need info on emergency heat usage when used with heat pump system. Such as amount of run time per day and month and also give an indication on the display to show when emergency heat is in use.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Forget high priced thermostats! This one rocks!
on December 12, 2022
Posted by: Glen P
Verified Purchase:Yes
If you're thinking this thermostat must be missing something because it's so much cheaper than the competition, you're right. It's missing the ridiculous price tag. Everything else is there, and more. It works like a charm alone, and with Alexa/Google assistant, which is why I wanted it. It does so much more than that though. Installation was a breeze, and didn't take long at all. I'm so glad I didn't spend the extra money for anything else!
Written by a customer while visiting wyze.com