Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: jackieonly43
from Houston, Texas
Verified Purchase:Yes
LOVE this thermostat. I had no C wire and I was able to connect through the furnace in the attic myself. I LOVE the lock feature with a child in the house that loves to punch buttons. I honestly believe that my HVAC works BETTER since I installed the thermostat. Before I had to have it on 69 at night to cool the house down and now I only have to go down to 74 to get the same temperature. THANKS WYZE
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jose P
from Atlanta, GA
Verified Purchase:Yes
Love your products, and just like everything else you make this is great. I replaced 2 old thermostats and now my house is well maintained.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Scott B
from Concord, NH
Verified Purchase:Yes
Requires a C-Wire. This is WAY less temperamental than the nest thermostats I've used before, so I'd say it's a mega win. It's excellent for the price. Build quality makes sense, but the dial could be a bit easier to press. I didn't know it was a button for a bit because of how stiff it was.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Diana
from San Diego
Verified Purchase:Yes
Easy to install thermostat. and ease of use including the app on the phone
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: HUGO
from Affton, MO
Verified Purchase:Yes
Best thermostat, really easy to work at the best price
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rob NC
from Huntersville NC
Verified Purchase:Yes
While these thermostats have great features, I have found the temperature to be off and have to use the adjustments to get it to read properly. It is always cold in the house. Switching to competitor.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 21, 2022
Hi there! If you have a heat only system and no C-wire you should have Rc, G, and W1 wiring instead. We would recommend taking a look at this article for further information regarding this:
https://support.wyze.com/articles/360054651551
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/articles/360054651551
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Tom
from Pendleton, Indiana 46064
Verified Purchase:Yes
Great thermostat for the price. Easy to install with app
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anita
from Fort Lauderdale florida
Verified Purchase:Yes
Doesn’t work with air handler because of wiring chart doesn’t allow connection to fan motor
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 28, 2022
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://support.wyze.com/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com