Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Kathy W.
from Sellersville PA
Verified Purchase:Yes
Great installation instructions! Very user friendly and intuitive app. Looks great!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Eric
from Sterling Heights, MI
Verified Purchase:Yes
I love this thermostat. I had to run a new thermostat wire, but I'm glad I did. It was easy to install and connect with my wifi. The schedule routine is excellent and I really like the energy saving features. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Simply fantastic addition to the Wyze products.
on November 5, 2022
Posted by: Kiel Greenleaf
from La Center, WA
Verified Purchase:Yes
Sleek looking design and the best instructions to install. I love how everything is connected through the Wyze app. Makes it convenient to see all my devices and set the thermostat. I haven’t made rules yet but plan to so I can optimize my experience making it hands free. Keep up the great work Wyze.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lily Shen
from Chicago. IL
Verified Purchase:Yes
Excellent feature, works very well to control the temperature smartly. Simple and nice design, easy to install.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Unhappy
Verified Purchase:Yes
Using this in the garage, can you set it below 50 degrees?
Written by a customer while visiting wyze.com
Posted by: Dmarsh80
from Columbus oh
Verified Purchase:Yes
This product is wonderful when it works, but I’ve had it a month and already had to cycle my furnace power 3 times because the thermostat keeps losing connection.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 10, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Richard Blackwood
Verified Purchase:Yes
Good directions, easy to set up. Works great. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: David L.
Verified Purchase:Yes
Works great but It went bad after two years and I had to replace it. I received a $30 credit that helped but still a concern. The app is easy to navigate but only 4 stars due to the reliability concern.
Written by a customer while visiting wyze.com