Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Sandy
from San Diego
Verified Purchase:Yes
Very easy to install. I like the looks of it. App is easy to use. So convenient.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Moce
Verified Purchase:Yes
It's a neat little package and good installation instructions. However, the 'stat is not easy to control with the software. The hold function is too complicated and requires a time of hold for each time you just want it to hold until you don't want to hold anymore (without specifying a time at each onset).
Response from wyze.comBy WyzeMay, November 23, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from LA
Verified Purchase:Yes
i couldnt install it it says its not supported for number of wires i had coming out from wall. Have to return it. Probably is great for one that works. So if you have only two wiires do not buy it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dee
Verified Purchase:Yes
Need to be able to see detailed logs but there is no way to get that. Also when it is set to auto mode and AC comes on I can't tell why it is running since the temperature set in the thermostat is not reached
Written by a customer while visiting wyze.com
Posted by: Matt
from Boston, MA
Verified Purchase:Yes
It is a basic thermostat with no learning capability and difficult controls. It is not accurate either, needs sadly several iterations before it can compete with others in market.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: DeAndre Hodo
Verified Purchase:Yes
I love my Wyze Thermostat! It was easy to install and works great via the app or the device control knob. I was hoping to see a reduction in HVAC cost based on the sensor and home/away detection, but so far it has been the same. Regardless, the device looks amazing, works extremely well, and gives me total control over the HVAC environment in my home.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Chris
from Buffalo
Verified Purchase:Yes
Wyze Products are some of the best and most affordable products on the market. Unfortunately, their thermostat only ticks one of these boxes. The two biggest complaints I have is the motion sensor is not sensitive enough - you need to be right in front of it for it to send to you and then illuminate the screen - and the rotating dial doesn’t rotate smoothly. There’s an odd resistance to moving it like it’s plastic in plastic. Overall, not bad for the price, but definitely not great.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: GaryS
Verified Purchase:Yes
Thermostat is working good, but really hard to figure out how to program and then it just does something different. I have to go thru lots of trials and errors to figure out. Absolutely NO support from Wyze. Seeking support (on several Wyze products) is horrible! It is a catch 22 support process; have to start by selecting from choices and after several choices end up back at beginning without answer.
Written by a customer while visiting wyze.com