Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Anonymouse
Verified Purchase:Yes
Easy install but the app scheduling is not updating
Written by a customer while visiting wyze.com
Posted by: Peter
Verified Purchase:Yes
It is cumbersome than other devices and I am still waiting for the support. It has been couple weeks and my air conditioner is down …
Response from wyze.comBy WyzeCarmelita, September 13, 2023
Thank you for your review. If you're up for it, could you please tell us more about why you gave our product 1 star? We take these seriously and would love to improve your experience. You can also reach out to our Wizards team (https://support.wyze.com/) so we may further assist you with any issues you may be having.
Written by a customer while visiting wyze.com
Posted by: Bchris
Verified Purchase:Yes
I bought this thermostat for our vacation home. The main feature I was looking for was the ability to remotely control the thermostat. This thermostat functions well in that area. In addition, the installation and set up was very easy with well laid out step-by-step instructions. The reason I don’t give it five stars is because I find trying to set up a schedule somewhat confusing and lacking flexibility. It’s fine if you want to set up a simple schedule and you can set up a home, away, and sleep schedule, but what I’m looking for is to vary the schedule within one of those subsets. That’s the only issue I have had with the thermostat and it’s a good value.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MOsuna
from Benson Arizona
Verified Purchase:Yes
Unable to get it to work. Have watched the support videos but no luck. Reconfirmed compatibility and it comes back as compatible. Will attempt one last time and if it doesn't work I will need to return it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 18, 2023
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Bob K
from Space Coast, FL
Verified Purchase:Yes
It won’t work with my type of Carrier A/C. Pretty standard wiring. Hooked it up like it said to and then, “sorry, this won’t work with your unit.” Now I guess it gets returned.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 10, 2023
Hello there! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://support.wyze.com/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Pat P.
from Cleveland, Ohio, USA
Verified Purchase:Yes
Simple display and easy to read... it is great that most of the features are available from the stat - my last "SMART" thermostat was so limited, you could not turn just the fan on or off from the stat - you HAD to use the app. Bravo Wyze for making a great thermostat that is easy to install and operate!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jimmy 46
from Pioche NV
Verified Purchase:Yes
Easy installation. Took a little time to calibrate. Working great
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dave T
from Florida
Verified Purchase:Yes
I love this product. Provides excellent control over the temperature. Adding the optional sensors allowed it to provide a more even temperature throughout my home. Worked better than ecobee.
I would recommend this to a friend!
Written by a customer while visiting wyze.com