Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Lnd4fun
from Arroyo Grande, Ca
Verified Purchase:Yes
I installed this in my Mobile home ! Were easy install I didn’t have a neutral wire, i started to use the converter and decided to just pull a new wire and that made for a very easy install! The setup was very easy also. I have install other device and Wyze is the most easiest I have come across so far!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: P. Goad
from Freeport, FL
Verified Purchase:Yes
Installation was easy with Wyze instructions. Works as described, no problems. I did need to use the app toggle to reverse heat/cool but all worked perfectly.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Ok for the price, but could use some software impr
on July 22, 2022
Posted by: Idaho
from Idaho
Verified Purchase:Yes
Good for the price, but it would be nice if the lock thermostat acutely locked it and wasn’t able to be unlocked from the setting menu at the thermostat
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: onerespect
from Virginia
Verified Purchase:Yes
all Wyze products are great except the Wyze thermostat. It is awful, installation instructions are great but item can not be controlled from app and if you change routers there is no way to reinstall. Put back on old thermostat that works perfectly and guess I will trash the Wyze thermostat.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from LA
Verified Purchase:Yes
Clear instruction and Easy to install. Sample but just enough Functions.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kelly
from Syracuse NY
Verified Purchase:Yes
Works great, easy to setup. My thermostat had two wires and one jumper wire. All I had to do was remove the one jumper wire but I also ran a new line to my thermostat which was pretty simple.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Cory
from Louisana
Verified Purchase:Yes
The thermostat never worked right, when it kick on it always jump up 2-4 degrees and then when it finally come to the temp it’s set for it will go back up, you have to watch it and turn it on and off yourself by feel, if you go to sleep with it on it will run all night, my light bill went from an average 110-130 to 190-220, the smart thermostat is not so smart
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 22, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Mike
Verified Purchase:Yes
This is great, I don't even have to get out of bed to control the heat and/or A/C! :-)
I would recommend this to a friend!
Written by a customer while visiting wyze.com