Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Naji
from Michigan
Verified Purchase:Yes
Nice , would love alittle bit more luxurious look and build
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: BrianGuy1979
Verified Purchase:Yes
Love it!! Been working great for months now. So happy I made this purchase.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lyndsey
from Knoxville, TN
Verified Purchase:Yes
Works okay but changes to away mode constantly while I am at home.
Written by a customer while visiting wyze.com
Posted by: Avi
Verified Purchase:Yes
Fails routinely with Wi-Fi not working. If I unplug from wall and replace it fixes but this is like rebooting your car while driving. Unacceptable, of course.
Written by a customer while visiting wyze.com
Posted by: Damon
from USA
Verified Purchase:Yes
The onscreen menu for the Thermostat is not very user friendly. The app and the thermostat work seamlessly well.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JS
from Tx
Verified Purchase:Yes
The thermostat is not very accurate. The preset schedule range for away and home is very annoying with the range, it needs to be customizable. I have basically turned it back into a standard dumb thermostat because in the middle of the night it will move the setting and you have to restart it. The dead band is to large for an AC in a house.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, July 15, 2022
Hi there, you may also set the temperature preference of your Wyze thermostat to set your preferred range for Home, Away and Sleep. To access these settings select Menu > Settings > Thermostat Preferences.
If you have not already, you may also reach out to us at (https://support.wyze.com/) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
If you have not already, you may also reach out to us at (https://support.wyze.com/) so we may further assist you. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Bruce Clark
Verified Purchase:Yes
Very pleased with the thermostat. Easy to install and operate. Great price compared to competitors.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: T thorp
from Erie pa
Verified Purchase:Yes
Disconnects from signal every 4 days. Pput modem and router on ups and all worked thru a real power outage, so that is not problem. Unit disconnects for no apparent reason.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, July 19, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com