Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Olivia
from Albuquerque, NM
Verified Purchase:Yes
I like this, though it can be inconsistent in the programming. Sometimes I will change the temperature and it will say it's heating to X in Y minutes but then not start. When I check the app, it's still set to the previous temp. I also wish that the Rules included setting the mode to Auto, rather than just heat or cold. I have the thermostat set to go off if the front or back door are left open, and having it turn back to Auto when the doors are closed rather than just hot/cold would be nice.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jas
from Loma Linda, California
Verified Purchase:Yes
Thermostat works great! Can turn it on before getting home or turn off.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jon R
from St Paul, MN
Verified Purchase:Yes
So far like it a lot. Set up was easy, using the c-wire adaptor was quick and fixed an issue I was having my existing c-wire. Works great and love the ease it is to use
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MarvelousTaroMochi
from Bonaire, GA
Verified Purchase:Yes
It’s not as sleek-looking as the Nest. However, I love the Wyze ecosphere, being able to use one app, set schedules, and control everything that I need. Best feature is controlling the fan separately with a schedule. I run the fan 20 minutes every hour even when the system is not cooling or heating, which circulates air in the home. Great function!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
might not work for you. I feel like I wasted my $
on November 24, 2021
Posted by: m estes
from California
Verified Purchase:Yes
Wasted 4 hours trying to get it to work in house #1. It powered up and found the network and was visible on the app. But, when I tried to turn on the heat it would turn back off after a few seconds. Not clear if it was a wiring error or a broken product. So, I gave up. Just tried to use in in another location and it is not compatible. This is a simple old system that has been in place for 0ver 40 years. A simple 4 wire thermostat. But no. What are the odds that it would not work in 2 systems?
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeFrancis, November 24, 2021
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Linda
from Iowa
Verified Purchase:Yes
I bought your thermostat and it is not compatible with System so it’s sitting on the shelf not being used
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeFrancis, November 24, 2021
Hi there, we are very sorry to hear your thermostat is not compatible with the System. If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Nill
Verified Purchase:Yes
Was easy to install. Step by step instructions on your phone is excellent.
No operating manual provided so learning how to program & operate is somewhat troublesome. Had to Google and uTube to get instructions.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from North East, PA
Verified Purchase:Yes
Great design, intuative app. I like the optional oversized back plate that is included in the kit. Mine has been online for 1 month or so with the only hitch being; I left the app up on my phone and accidentally cranked the heat up to 90°, I woke up in the middle of the night sweating...operator error.
My install required the extra constant 24v line from the boiler to the thermals. Luckly the original wiring had unused conductors and I was able to google the install adaption. So not to much trouble there, just an extra 30 min. or so in research and work at the boiler.
I plan on swapping all my units to this Smart Thermostat.
Great unit!
I would recommend this to a friend!
Written by a customer while visiting wyze.com