Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Thermostat
from Phoenix Az
Verified Purchase:Yes
Does not work as stated online and with wires as shown on video you need to add the adopter it appears alway. Simply a pain
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeFrancis, July 10, 2022
Hello! Have you reached out to our Wizards team (https://support.wyze.com/) so we could discuss your concerns? If not, could you please send us a message so we can better understand what your concerns are and try to help.
Written by a customer while visiting wyze.com
Posted by: Zac
from San Diego
Verified Purchase:Yes
Love this product easy to set up, and easy to use.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sledneck guy
Verified Purchase:Yes
Thermostat does what I want it to do…that’s for 3-4 days while it is connected to wifi. Seems every 4-5 days it looses network and the only way to fix it is restore defaults and start the install progress all over again just to set it up. Kind of getting annoyed with it. It is not my internet as the wifi is 10-12 feet away and direct line of sight and no other issues across other Wyze products or non-Wyze products. Please spend more time focusing on making a quality product that lasts.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Dan11864
Verified Purchase:Yes
Still having issues setting it up, finally threw it on the table and put the old one back on for now.
Response from wyze.comBy WyzeCarmelita, July 15, 2022
Hello there! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://support.wyze.com/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Daniel okoh
from Lewisville TX
Verified Purchase:Yes
Nice product, will recommend to friends and family
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Miguel Rdz
Verified Purchase:Yes
Only complaint i have is: when setting the temperature directly con the device, i hate having to press the button after rotating to the desired temp.
Its not like people will be rotating the knob by accident?
Its not like people will be rotating the knob by accident?
Written by a customer while visiting wyze.com
Posted by: Justin
from Muncie, IN
Verified Purchase:Yes
This was super Easy to install and even easier to use!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: ernie
from sacramento, ca
Verified Purchase:Yes
works good. the product is good, inexpensive, and works well.
I would recommend this to a friend!
Written by a customer while visiting wyze.com