Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Ce
Verified Purchase:Yes
Thermostat was not compatible with my system, albeit my a/c being a newer units. We spent three days troubleshooting with no success. Very disappointed.
Response from wyze.comBy WyzeMay, June 6, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Danny
from Blue Ridge, GA
Verified Purchase:Yes
We have two homes and installed one in each home. They both went offline and we could not reset. In my opinion, this is an inferior product and would suggest you not purchase. When we’re away we have no confidence they continue to work so we re-installed our old thermostats in each home. We have many other Wyze products of which we are completely satisfied.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 29, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Bill
from Trussville AL
Verified Purchase:Yes
Great review though the web interface needs a little improvement.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bill
from Shenandoah Valley Virginia
Verified Purchase:Yes
The Thermostat took only 20 minutes to install. Directions were very clear and all parts necessary for installation were included in the package. I like that the app has the capability to share control with another household member. The manual controls are also easy to figure out and use. This is a great product for the price.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jason
from Frisco, TX
Verified Purchase:Yes
Easy to use and works well with Alexa at a fraction of the cost of other brands.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kurt
from Whitefish, MT
Verified Purchase:Yes
No one setup a schedule and i cant delete it. The temperature wont set to what i set it at
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, July 8, 2022
Hi there, we are sorry to hear that you are having concerns with Wyze Thermostat. If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Broke after a Year of Use
on July 8, 2022
Posted by: Don
from Yorktown
Had the thermostat for little over a year. Had to frequently power off the circuit breaker to maintain usage. Then this week, it was offline and turned breaker off and on, and nothing. No response at all from thermostat. Luckily I kept the old thermostat and reintalled.it and everything is working fine. I have Wyse cameras, doorbell and watch....all good. But can't recommend the thermostat.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 8, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Sean
from Michigan
Verified Purchase:Yes
Instructions are easy to follow and take your time doing it. Had it close to a month and had zero problems with it. Filter reminder with type was a great extra so when I am at the store I know what my size is. I really like how you can adjust the temperature reading and humidity. I set two different temp gauges that I trusted and the wyze thermostat was close.
I would recommend this to a friend!
Written by a customer while visiting wyze.com