Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I would give it 5 stars but can’t get the geo settings work work right for home and away.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dave Fully
Verified Purchase:Yes
Beautifully designed in both form and function. Instillation video made the install a snap. Love my Wyze thermostat and will be replace an older Nest unit I have with another Wyze.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Shane W
from Hephzibah GA
Verified Purchase:Yes
Once I got it set up it's worked great. I like the geo-locate feature that adjusts my thermostat when I leave home and when I get back
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bill
Verified Purchase:Yes
Temp variance can be set down to 1/2 degree. Trashing my Nest.
Written by a customer while visiting wyze.com
Posted by: Scott M
Verified Purchase:Yes
It would be better if schedules could be viewed in their entirety on one screen rather than having to drill down a level at a time.
Written by a customer while visiting wyze.com
Posted by: macole
from Virginia
Verified Purchase:Yes
I bought 2. The one installed on my furnace/AC is working as expected. The one installed on my heat pump is not working. I currently have a "log" submitted but the auto fan feature does not work and my app, while fully updated, is missing an option; so right now it's sitting on my counter until I get a fix from Wyze. Installation was a breeze, but configuring the thing (esp. schedules) is not very intuitive. I want to love them, but right now, not so much.
Response from wyze.comBy WyzeMay, November 30, 2021
Hello, we are sorry to hear your system is not responding and would like to look into this issue. We would recommend turning off the power to the HVAC system and then turning back on to see if this fixes the issue. If you are still running into any trouble, please take a look at this article for further information:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Brigitte
Verified Purchase:Yes
I love the different ways to conrol the Thermostat
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lio Frey
from Idaho
Verified Purchase:Yes
Lots of features combined with ease of use make this a winner. We had a competitors smart thermostat that was a constant headache. I thought we would give this a try since all of our other wyze products have been so wonderful. No surprise, the thermostat is high quality and easy to use just like I have come to expect from Wyze.
I would recommend this to a friend!
Written by a customer while visiting wyze.com