Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Jim
Verified Purchase:Yes
I really enjoy Wyze Products. The common sense intuitive design aspects make them easy to like..It actually seems like real people designed and tested them. The support and forums are helpful too.
Written by a customer while visiting wyze.com
Posted by: @WhiteWorkTrucks
from Roanoke, VA
Verified Purchase:Yes
Simple to install. The faceplate is a good size to cover the area your old thermostat occupied. Everything was pretty straight forward, had to alter the original way I installed it to activate stage two on the heating system. Works great with rules, scheduling and the app.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sender
from Orlando, Florida
Verified Purchase:Yes
Not ready for prime time. As stated in other reviews temperature setting jumps all over the place. Sometimes the settings do not save correctly. The home setting relies on someone passing by the thermostat every so often otherwise the mode changes to away. Same when you are sleeping. To avoid this problem I had to delete both the Home and Sleep settings in the schedule and only use the Away setting. I also tried hold setting and had the same issue.
Bottom line the thermostat is set to away and I adjust as needed.
Bottom line the thermostat is set to away and I adjust as needed.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, April 25, 2022
Hi there, we are very sorry to hear your thermostat is having some trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows the settings to be restored. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: mr22Texas
from San Antonio, Texas
Verified Purchase:Yes
I have been using the thermostat for a week now and it seems to be working as expected. The installation was actually very easy and I do like the way the Wyze App talks you through it. Installation took me about 20 minutes. I like being able to adjust the temperature without having to go downstairs. I setup time blocks and also use the temperature adjustment since upstairs is about 3 degrees warmer than down. I am really looking forward to the add on device that I can place remotely upstairs in the warmer part of the house. I would also love to see Wyze come up with vents that work with the Thermostat that will open and shut in accordance with the room temperature to alleviate those warm and cold rooms for a more even temperature distribution.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: AD
from Virginia
Verified Purchase:Yes
Installation was super easy. I had it up and running in 5 minutes. The app really has a great step by step to help you get the thermostat installed. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nathan G
from Tulsa, OK
Verified Purchase:Yes
Functions well, but I really wish I could set schedules for heat-only and cool-only modes.
Written by a customer while visiting wyze.com
Posted by: Wyatt
from AZ
Verified Purchase:Yes
Set up was not easy and waited at least 4 days for someone to finally help after calling and emailing nonstop
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: GINA MC
from Des Moines Iowa
Verified Purchase:Yes
It's really good like all the Wyze products. I highly recommend
I would recommend this to a friend!
Written by a customer while visiting wyze.com