Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Mike
Verified Purchase:Yes
Works great! Syncs well and is a great smart thermostat.
Written by a customer while visiting wyze.com
Posted by: That James Guy
from Vermont
Verified Purchase:Yes
Installation was overly complicated. I have a simple two wire oil furnace (no AC) system and had to google instructions and buy AC adapter.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kari N
Verified Purchase:Yes
Ours completely stopped working...I guess it's not for everybody. It was ok while it worked.
Response from wyze.comBy WyzeMay, November 30, 2021
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Arun
from Charlotte, NC
Verified Purchase:Yes
Great product for the price. Needs some refinement though. The delta between heat to and cool to temperatures in auto mode is 5 degrees F. It would be nice if that can be reduced a little. But I can’t complain at this price point. Great product, Easy to install and good customer support.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: RT
from Hermitage, Tn
Verified Purchase:Yes
I have 2 Wyze thermostats. The one connected to a gas furnace/electric A/C was easy to connect and works perfectly. The one that I tried to connect to an electric heatpump would not work correctly in the heat mode. It only worked in "Emergency" mode.
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
Fantastic installation instructions. Hint: use the app on your phone. I'll be buying more Wyze thermostats.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: nate
from NJ
Verified Purchase:Yes
Seems like temperatures fluctuate a lot more with this thermostat than my old one. hopefully something they can fix in future updates. The setup process is awesome, and the software is great. considering going back to the Honeywell I used to have though which is a shame since I bought 3 of these.
Written by a customer while visiting wyze.com
Posted by: Tech User
from Twin Cities, MN
Verified Purchase:Yes
It was easy to install and works well. I was able to install it using the provided instructions.
I would recommend this to a friend!
Written by a customer while visiting wyze.com