Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Marman56
from Nazareth, PA
Verified Purchase:Yes
It was easy to install. I did have a spare wire that I could use for the C wire. I consulted my HVAC expert and he instructed me on running the C wire, as my system was hardwired, no screw terminals on the control board. Once installed the setup was easy with the app. I set up routines for Wake and Sleep easily. Another advantage if you need to wake before your scheduled time you can just raise the temp with your phone so it’s nice and toasty for you.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nathan
from Los Angeles
Verified Purchase:Yes
AWESOME product…..sold our Nest to purchase when we moved as I had to leave my first Thermostat there.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Stu
from New Mexico
Verified Purchase:Yes
We bought the Wyze thermostat to replace an old programmable unit connected to our pellet stove. Connecting the thermostat to the network was one big feature. The one big question was the need for an external power supply and how to connect it. After researching others that had done the same, I bought a 110/24 volt external power supply, connected it to the proper terminals and we were off to the races. The thermostat works as described with our Castile pellet stove providing reliable operation.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nancy
Verified Purchase:Yes
There are a couple features I don’t like. For example it assumes I’m not home sometimes when I’m actually home and wondering why the heat isn’t coming on! Also when I go to adjust the heat with my app it stops other apps like my audio books from working. Also sometimes I turn the app to off and then the heat will still come on at night! It’s weird!
Written by a customer while visiting wyze.com
Posted by: Citizen
from Westfield, IN
Verified Purchase:Yes
Install was very cumbersome, licensed electrician had to come twice, and even then he couldn’t finish the job, I had to bring a friend, computer whizz to connect the Thermostat to my WIFI router. Programming it was also complicated, I still am not happy with it. Device looks good, but needs a lot of work to make it easier for an average person to install, connect and program.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 3, 2021
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: VivWyzeReviews
from Windermere FL
Verified Purchase:Yes
The first one I tried was defective so it was replaced but I never got to install it because I decided to move to Texas so I am taking it to my new house. Will review when installed
Written by a customer while visiting wyze.com
Posted by: seabass
from Michigan
Verified Purchase:Yes
I am using for a garage heater but there is no way to turn the heater "off" in the schedules. This takes a lot of the usefulness away for me. 5 stars if it could be turned off or had the ability to set the minimum temp below 50.
Written by a customer while visiting wyze.com
Posted by: I like wifi
Verified Purchase:Yes
Thermostat only lasted 1 year before it stopped working. Making the extra investment in a different well known brands, will a a better choice. Wyze has a long ways to go
Response from wyze.comBy WyzeCarmelita, December 1, 2021
Hello there, we are very sorry to hear you are running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com