Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Ivan Cejas
from Miami, Florida
Verified Purchase:Yes
Simple, easy to install, great alternative to other much more expensive units. Has a good app too
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Matt G.
from Prescott, AZ
Verified Purchase:Yes
This thermostat has already saved us money. We used to have an issue where the heater would set off the alarm system so we had to remember to turn it off everyday. Now that it's automated we don't worry any more. Lots of great features, just wish that the geo-fence was more reliable.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Broc Ashley
from Jacksonville FL
Verified Purchase:Yes
I am having an issue setting up. My heater is blowing cold air. I need help !!!
But I do love it! Once I get some help to fix my problem it will be perfect !
But I do love it! Once I get some help to fix my problem it will be perfect !
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Diego V.
from Texas
Verified Purchase:Yes
Item looks great but install instructions were confusing and not accurate. Thermostat was not compatible with my HVAC unit. Item has been returned
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, December 16, 2021
Thank you for giving us a chance, we are sorry to hear Wyze Thermostat was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5
Amazing product
on December 16, 2021
Posted by: Nicklas
from Centennial, CO
I bought it a while ago and installed it myself. It was very easy to do and I had no issue at all! The installation took maybe 15 minutes but I’ve never done this before so you can probably do it faster.
I love all the functions with it! Easy to use, it looks amazing on the wall! I have 0 complains and I don’t understand how this product can get anything but a 5 star review. I hope they will add the room to room sensor.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Failed after one month!
on December 15, 2021
Posted by: David_AZ
from Prescott,AZ
Purchased the thermostat one month ago and it work great until today (our coldest day ever 19f degrees). Now, no matter what I do it won’t connect to the network, but the router says it’s connected! There is no phone number for service. You need to walk through endless internet pages to finally request a replacement! Horrible!!!!!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 15, 2021
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
Reluctant to install as im losing faith in the consistency of Wyze interactions.
I have color bulbs that i want to actually turn on and off at specific times, yet this fails on a daily basis and becomes a hit or miss...i cant take that risk with the HVAC system in my house if the app cant even turn on/off a bulb properly, so yes i have to install the thermostat
I have color bulbs that i want to actually turn on and off at specific times, yet this fails on a daily basis and becomes a hit or miss...i cant take that risk with the HVAC system in my house if the app cant even turn on/off a bulb properly, so yes i have to install the thermostat
Written by a customer while visiting wyze.com
Posted by: Art
Verified Purchase:Yes
Easy to setup. Some of the videos on Youtube especially helped with blue wire that need to be connected to common. Noted that the blue wire at the HVAC is not connected to co24v.
The base plate doesn’t cleanly cover the old thermostat area leaving an ugly unpainted area. Maybe a design that would cover the old would be awesome.
Written by a customer while visiting wyze.com