Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Ron
from Greenville, SC
Verified Purchase:Yes
I purchased two Wyze thermostats to add to our household after having a great experience with other Wyze products. The thermostats are amazing! Installation was very easy and the wi-fi controls rival any product out there. I've never changed a thermostat before, but Wyze's instructions and video made it a breeze! I also love how Wyze packages their products and include everything needed. I can't wait to get more Wyze products!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Georgia
Verified Purchase:Yes
Super fast delivery. Easy to install and looks great.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Bought two. 1 for the house and 1 for the garage.
on January 16, 2022
Posted by: Long time Wyze user
Verified Purchase:Yes
Great product. Needs a minimum 3 wires. Red, white and Blue common wires. Only negative I have found so far is the temp will only go down to 50 degrees Fahrenheit. In the winter I keep my garage set to 40 degrees. I was able to achieve this by utilizing the temperature correction. I feel it's a work around but would like to see the ability to just set the temp to 40 degrees. This is why I took away one star. Great product otherwise.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: N.S.
Verified Purchase:Yes
I've been having allllll sorts of problems with creating schedules.
* temp preferences not saved after tapping save
* temperature preferences not updating as expected
* modes (away/home/sleeping) not changing as scheduled
* goes into a hold mode seemingly on its own accord, and with no easy way to tell the hold is enabled
* note: scheduled mode changes don't always work even if not in a hold mode
* I can't make any sense of the auto mode feature, so I had to turn that off right away
* temp preferences not saved after tapping save
* temperature preferences not updating as expected
* modes (away/home/sleeping) not changing as scheduled
* goes into a hold mode seemingly on its own accord, and with no easy way to tell the hold is enabled
* note: scheduled mode changes don't always work even if not in a hold mode
* I can't make any sense of the auto mode feature, so I had to turn that off right away
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, January 10, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
2
I wouldn’t buy again
on January 7, 2022
Posted by: amandapreeeej
from Nashville, TN
I’ve had mine for over a year, and it’s super janky. The app isn’t user friendly at all, and it takes a lot of trial and error (ie waking up in the middle of the night sweltering bc there are 2 sets of temp settings.) Also if you put the temp on a hold, it doesn’t work at all, and it just keeps right on following the schedule. Def not worth the money at the higher price point, and overall, just works ok.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, January 7, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Woody Bagnall
from New Braunfels, TX
Verified Purchase:Yes
Affordable and so easy to install even a caveman could do it :-)
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike R
Verified Purchase:Yes
Easy to install. Met my expectations. Very satisfied
Written by a customer while visiting wyze.com
Posted by: Mike M.
from Georgetown, TX
Verified Purchase:Yes
I love the hardware and the smarts of it, but I think the UI isn't near as intuitive as it should be.
I would recommend this to a friend!
Written by a customer while visiting wyze.com