Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Anonymous
from Oklahoma
Verified Purchase:Yes
The manual controls are poor.
No option in remote sensors.
Lack of ability to pull temp and humidity data from device to non-wyze systems (i.e. Nodered).
Ability to control temp via non-wyze system would be nice (Home Assistant, Nodered,etc)
Install was easy, but testing the AC when its freezing out...not good.
Price is good! Wyze app controls are great!
No option in remote sensors.
Lack of ability to pull temp and humidity data from device to non-wyze systems (i.e. Nodered).
Ability to control temp via non-wyze system would be nice (Home Assistant, Nodered,etc)
Install was easy, but testing the AC when its freezing out...not good.
Price is good! Wyze app controls are great!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
Screen is glitching, inside temperature bounces around constantly. Boiler kicks on and off constantly. Definitely issues with this.
Careful evaluation shows this thing is flawed. Sorry, need to return and buy a different brand.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, February 27, 2022
Thank you for giving us a chance, we are sorry to hear Wyze Thermostat was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
2
A great product with 1 glaring flaw...
on February 25, 2022
Posted by: computerlove87
from Hayward, CA
I will cut right to the chase... Overall, just like all of Wyze's products, this thermostat is an amazing value. Unfortunately there is one glaring flaw that I really hope they will fix: In "Auto" mode, there is a 5 degree separation between the "heat to" and "cool to" values... I have never seen this in any other thermostat. This makes this thermostat extremely annoying for me to use because I constantly have to adjust it... My house stays at the perfect temperature when I have a thermostat where I can set "heat to 66" "cool to 68", but that is not possible with this thermostat, so I can't just leave it set and forget it.... This is particularly annoying me right now as we are having really cold nights but warm days. This means I have to adjust this thermostat twice a day instead of the ZERO times a day of any other thermostat.
If you only have heat to control, this isn't a problem, but if you are like me and have heat and A/C, this just creates unnecessary extra work in what is supposed to be a product that ADDS conevnience, this product SUBTRACTS convenience for me.
I would recommend this to a friend!
Response from wyze.comBy WyzeStephen, February 25, 2022
Hello there, we are very sorry to hear you are running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jim
Verified Purchase:Yes
Way better than my old thermostat. The setup looks scary but the app walks you through the setup.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from IA
Verified Purchase:Yes
This thermostat reads 4 degrees F higher than my old one and the temperature correction setting does not work.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, February 22, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Kelley
from Knoxville, TN
Verified Purchase:Yes
Some would argue the greatest invention ever is the TV remote control. It is hard now to imagine having to get up and go to the TV to change the volume or channel, At its very least the Wyze provides the same capability for home temperature. Movie is on, house is cold, I just grab my phone and dial up a few degrees. Yes it can and does do much more, but if all it did was allow you to change the heating or cooling, from anywhere, it is worth the price.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Himmo54
Verified Purchase:Yes
Overall and good product. Installation wise, it’s technically “plug and play” but it stills requires some additional research outside of the directions. Additionally, features seem very basic, they cover the essentials, but it doesn’t seem to be able to compete with the other “big name” brands out there. If this is your first smart thermometer, it’s perfect feature-wise, but do some homework prior to starting the installation process.
Written by a customer while visiting wyze.com
Posted by: Idaho
from Idaho
Verified Purchase:Yes
Works well for the price. Acts as a bare bones version of the major competitors at less than half the cost. I personally am using it (them) for the zones in my HVAC. My primary is one of the competitors but if this was an option when I purchased originally, I would have used Wyze.
I would recommend this to a friend!
Written by a customer while visiting wyze.com