Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Anonymous
from California
Verified Purchase:Yes
Once I got it wired properly, my bad, it worked beautifully
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Sometime you feel like a nut sometimes you dont
on March 5, 2022
Posted by: Mwk10851
from Sacramento ca
Verified Purchase:Yes
I have a very simple gas heater with no air conditioning and I could not get the thermostat to work. Tried everything. Had one in my other house with a complete HVAC system and it worked great. ????
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, March 5, 2022
Hi there! We're sorry to know you're having an issue with your thermostat. If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: John
from Michigan
Verified Purchase:Yes
Could be great a great thermostat but it has issues with inconsistent temperature readings.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, March 5, 2022
Hi there! We're sorry to hear you are having issues with your thermostat. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Aaron
from Tucson AZ
Verified Purchase:Yes
I'm not sure how I feel about it just yet. Adjusting temps takes some getting used to. I also had problems getting the heating to work properly, then an update pushed out and it worked just fine. Over all, it works just as well as most other thermostats. Install was a breeze.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Chase
Verified Purchase:Yes
So far so good! Love how the display isn’t lit until you walk up and it senses motion. I wish the auto temperature could be narrowed by more than 5 degrees but no biggie. That would probably take more energy… happy with all my wyze stuff!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MJ
from Colorado
Verified Purchase:Yes
It works great. The settings are very easy to use and you can set a schedule that is very flexible. When you walk by, it tells you the temperature. If it’s red, it’s heating. I like it a lot.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jon
Verified Purchase:Yes
Have wasted so much time. It's a terrible product.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, March 1, 2022
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: John N
from MN
Verified Purchase:Yes
The thermostat is working well, but I had to use the temperature correction feature to get it to read the correct temperature. Also to adjust the temperature you have to turn the dial in the opposite direction of a physically labeled dial. The adapter for a 4 wire system works great as long as you follow directions.
I would recommend this to a friend!
Written by a customer while visiting wyze.com