Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Mike T
from Northwest Indiana
Verified Purchase:Yes
Easy to install. Operating instructions could have been better but overall it's a great product
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Knightfal
from Pittsburgh, PA
Verified Purchase:Yes
Easy to setup with in app instructions. Any novice can set-up this Thermostat.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JB Davis
from Alabama
Verified Purchase:Yes
Great product for an affordable price. Wish it had a few more control options like vacation mode and to schedule a vacation. I’m sure they will add some other cool features like they always do but until then I give it 4 stars because it can be a great product and does what it’s suppose to.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sbyoung2
from Texas
Verified Purchase:Yes
It doesn’t work with 2 stage Heat Pumps. I tried for an entire day, following directions to a T and reading comments about this issue on the forum until I finally gave up. However, it works great in another location that doesn’t have a heat pump. Wyze should either fix this issue or disclose the fact that it isn’t compatible.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 1, 2021
Hello there, we are very sorry to hear you are running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Pops77
from Swanton, Ohio
Verified Purchase:Yes
This Wyze Thermostat was easy to install, easy to program and works great. We purchased a new home that had a standard thermostat, I love having a smart thermostat again!
Written by a customer while visiting wyze.com
Posted by: I like wifi
Verified Purchase:Yes
Thermostat only lasted 1 year before it stopped working. Making the extra investment in a different well known brands, will a a better choice. Wyze has a long ways to go
Response from wyze.comBy WyzeCarmelita, December 1, 2021
Hello there, we are very sorry to hear you are running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: seabass
from Michigan
Verified Purchase:Yes
I am using for a garage heater but there is no way to turn the heater "off" in the schedules. This takes a lot of the usefulness away for me. 5 stars if it could be turned off or had the ability to set the minimum temp below 50.
Written by a customer while visiting wyze.com
Posted by: VivWyzeReviews
from Windermere FL
Verified Purchase:Yes
The first one I tried was defective so it was replaced but I never got to install it because I decided to move to Texas so I am taking it to my new house. Will review when installed
Written by a customer while visiting wyze.com