Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
3
Settings and scheduling are hard to figure out.
on March 12, 2022
Posted by: Catrine
from Florida
Verified Purchase:Yes
Setting for when the scheduled running time vs occasionally overriding is hard to figure out. What is “Hold”?
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
Very easy to install. Works like it should. Instructions missed a step. Turn off data when trying to communicate with it. I turned off data and it started it no problem
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Cves33
Verified Purchase:Yes
Works as directed, however, drops internet connection frequently. Typically unable to recover. Have home security, multiple cameras, and a doorbell cam that do not have this issue.
Response from wyze.comBy WyzeCarmelita, March 10, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
4
Nice product, a little of a challenge to install
on March 9, 2022
Posted by: Chris
from Texas
Verified Purchase:Yes
So far, so good. Nice product at a great price point. Installing is a little of a challenge, so suggest you do NOT setup schedule until after a day or so. It messes with your installation, and instructions are pretty weak.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: T. Turner
from Kathleen, GA
Verified Purchase:Yes
Installation was a breeze. It was easy to program and seems to stay on schedule. (it's only been two weeks). If I have to update or completely change this review, I will do so promptly.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kriya
from CA
Verified Purchase:Yes
Installation was relatively simple. I had to disconnect the "G" wire because the blower motor would not turn off after temperature was reached. Learned this via a UTube video from and professional installer. Other than that it is easy to operate via the app or manually using the wheel.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Chris K
from Englewood, Florida
Verified Purchase:Yes
For the most part works great. Like the integration with the app. For whatever reason, the language is all messed up in the unit. Attempted to reset. See pic
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Caymaniac
from South Mississippi
Verified Purchase:Yes
Two issues have affected my review. Number one is the available temperature range. I can’t imagine that I am the only person to see the advanced having a remote they at a vacation home; but, I I’m really not interested in keeping the house at 50° while I’m away. A low end of 40° Would have been much more preferable. You should have had these range limitations in the advertising.
Number two is the lack of instruction available. A couple of paragraphs in the printed material would have been enough to save me an hour or two of experimentation on setting and removing schedules.
Number two is the lack of instruction available. A couple of paragraphs in the printed material would have been enough to save me an hour or two of experimentation on setting and removing schedules.
I would recommend this to a friend!
Written by a customer while visiting wyze.com