Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Arun
from Charlotte, NC
Verified Purchase:Yes
Great product for the price. Needs some refinement though. The delta between heat to and cool to temperatures in auto mode is 5 degrees F. It would be nice if that can be reduced a little. But I can’t complain at this price point. Great product, Easy to install and good customer support.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kari N
Verified Purchase:Yes
Ours completely stopped working...I guess it's not for everybody. It was ok while it worked.
Response from wyze.comBy WyzeMay, November 30, 2021
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: That James Guy
from Vermont
Verified Purchase:Yes
Installation was overly complicated. I have a simple two wire oil furnace (no AC) system and had to google instructions and buy AC adapter.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike
Verified Purchase:Yes
Works great! Syncs well and is a great smart thermostat.
Written by a customer while visiting wyze.com
Posted by: shreyas
from San Jose, CA
Verified Purchase:Yes
Looks sleek, but did not work for me. I have a 2-wire system - which this thermostat is not compatible with. I wish the website had a compatibility checker in place.
Written by a customer while visiting wyze.com
Posted by: Nancy
Verified Purchase:Yes
There are a couple features I don’t like. For example it assumes I’m not home sometimes when I’m actually home and wondering why the heat isn’t coming on! Also when I go to adjust the heat with my app it stops other apps like my audio books from working. Also sometimes I turn the app to off and then the heat will still come on at night! It’s weird!
Written by a customer while visiting wyze.com
Posted by: JC
from Cache Valley, Utah
Verified Purchase:Yes
Best Thermostat I've ever owned. Fast and easy to install. The instructions via the app were clear and easy to follow. Operation has been flawless. I love having access from wherever I am. I highly recommend this unit!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Momma V
from Georgia
Verified Purchase:Yes
Love that I can control the thermostat from anywhere. It works great and I would definitely buy it again. Wyze continues to amaze me with the products that they offer. I hope they keep up the good work!
Written by a customer while visiting wyze.com