Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: T. Turner
from Georgia
Verified Purchase:Yes
Great product... I was slow with learning the features because I was used to using the NEST thermostats. Once I unlearned that system, I was able to navigate through the learning quite quickly. I am definitely more than satisfied with the WYZE thermostats.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Works Great, but keep picture of Old Thermostat
on April 7, 2022
Posted by: RWJ
from Ontario, Canada
Verified Purchase:Yes
The Wyze Thermostat works great. The installation was pretty straight forward, but it helps if you have some experience with wiring. You MUST keep a photo on your old thermostat, with wires attached. If you ever need to change the network name or password the Thermostat uses you need to go through the entire installation process again, including identifying what wires are connected where on the old thermostat. Without the picture, it can't be done.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: NS
from San Antonio, TX
Verified Purchase:Yes
Set up was flawless. Most importantly - this was USER FRIENDLY after installation!!! I am so glad I still had time to return my Amazon thermostat and went with this one instead! Even with having a heat pump I had no issues.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tyler
from California
Verified Purchase:Yes
Easy to install. Instructions were easy to follow, the functions are user friendly.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JC
Verified Purchase:Yes
Excellent value, simple to install. Was hoping the remote sensor would haven released by now (we’ll over a year since they announced development on it). Other than that - it works great!
Written by a customer while visiting wyze.com
Posted by: Chris D.
from Ottertail, MN
Verified Purchase:Yes
Fairly impressed with the build quality and seems to work well except that the internal thermostat runs around 4 degrees to warm Luckily Wyze allows for some adjustment. Just wish it would have sensor inputs for slabs sensors and could use it with our in-floor system.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Derek
Verified Purchase:Yes
I was incredibly disappointed to know that there was no smart function that adjusted the settings based on whether I was home or not. I didn’t even research it as I figured it would be an obvious feature for Wyze.
The controls also don’t seem to be consistent. I’ll see my furnace turned on when the temperature is above my limit temp. Very frustrating.
My siblings and I are highly invested in Wyze, but I’m super disappointed with this product. Considering returning for a google nest. :(
The controls also don’t seem to be consistent. I’ll see my furnace turned on when the temperature is above my limit temp. Very frustrating.
My siblings and I are highly invested in Wyze, but I’m super disappointed with this product. Considering returning for a google nest. :(
Response from wyze.comBy WyzeMay, March 28, 2022
Hi there, we are very sorry to hear your thermostat is having some trouble and would like to help. If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wyzeish
Verified Purchase:Yes
Cons: Missing some 'major' features for a smart device. Mess install compared to Nest
1. Screen info - this should be more configurable to show what I want to show at the thermostat. Ex: Weather, current temp and set temps, temps from other sensors.
2. Rules do not allow changing the temp!!! I can set a 'profile' like Home/Away/Sleep, but not just change the set temps...odd.
3. Install of my Nest was very simple. Install of the Wyze required a c-adapter. With my unit in the attic, this was messy. Plus, it did not work with the c-adapter. I ended up having to rewire my unit's complete thermostat wire to get the Wyze to work (removed the need for the adapter)
1. Screen info - this should be more configurable to show what I want to show at the thermostat. Ex: Weather, current temp and set temps, temps from other sensors.
2. Rules do not allow changing the temp!!! I can set a 'profile' like Home/Away/Sleep, but not just change the set temps...odd.
3. Install of my Nest was very simple. Install of the Wyze required a c-adapter. With my unit in the attic, this was messy. Plus, it did not work with the c-adapter. I ended up having to rewire my unit's complete thermostat wire to get the Wyze to work (removed the need for the adapter)
Pros: Simple use. Seems to keep house more even and seems to heat quicker
1. Easy to use once installed
2. Not sure why, but seems the heat is warmer and heats the house quicker. Also seems to keep the house more level across rooms.
1. Easy to use once installed
2. Not sure why, but seems the heat is warmer and heats the house quicker. Also seems to keep the house more level across rooms.
I would recommend this to a friend!
Written by a customer while visiting wyze.com