Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Temp Purature
from Fort Wayne, Indiana
Verified Purchase:Yes
I love this but if I compare it to my previous Thermostat I wish the app displayed the local temperature along with the temp in the house. Liked to see it while on vacation.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Russdeck
from Virginia
Verified Purchase:Yes
I used to have Google nest but it kept getting flaky. So I install this thermostat with a little bit of reservation. But I’ll be honest I absolutely love it
Written by a customer while visiting wyze.com
Posted by: Jamison S
from Katy, TX
Verified Purchase:Yes
I love this device, it was easy to install and even easier to use.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: DHMcKinley
from Georgia
Verified Purchase:Yes
Once installed the thermostat is simple to operate and has a good balance of features. The install was a bit tricky since the terminals on my existing thermostat did not match the Wyze terminals. However, once I quit trying to apply my HVAC skills and followed the step-by-step walk through on the app the install went well. It was just difficult to restart the process when landing the wrong wire on the wrong terminal the first time.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lio Frey
from Idaho
Verified Purchase:Yes
Lots of features combined with ease of use make this a winner. We had a competitors smart thermostat that was a constant headache. I thought we would give this a try since all of our other wyze products have been so wonderful. No surprise, the thermostat is high quality and easy to use just like I have come to expect from Wyze.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Brigitte
Verified Purchase:Yes
I love the different ways to conrol the Thermostat
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: macole
from Virginia
Verified Purchase:Yes
I bought 2. The one installed on my furnace/AC is working as expected. The one installed on my heat pump is not working. I currently have a "log" submitted but the auto fan feature does not work and my app, while fully updated, is missing an option; so right now it's sitting on my counter until I get a fix from Wyze. Installation was a breeze, but configuring the thing (esp. schedules) is not very intuitive. I want to love them, but right now, not so much.
Response from wyze.comBy WyzeMay, November 30, 2021
Hello, we are sorry to hear your system is not responding and would like to look into this issue. We would recommend turning off the power to the HVAC system and then turning back on to see if this fixes the issue. If you are still running into any trouble, please take a look at this article for further information:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Scott M
Verified Purchase:Yes
It would be better if schedules could be viewed in their entirety on one screen rather than having to drill down a level at a time.
Written by a customer while visiting wyze.com