Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
5
Great
on January 20, 2021
Posted by: Bobba
from Brownsburg, IN
It was close to a month since I installed this and its working great. No issues so far and even the installation is very easy. Came with a great price.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Iowa
Verified Purchase:Yes
Have two (first & second floor), work great - nothing to complain about and a great featureset.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: db
from Austin, TX
Verified Purchase:Yes
Instructions are clear and concise. Make sure your WiFi router is broadcasting 2.5 only; I could never get the thermostat to connect while it was broadcasting dual 2.5 & 5 Gz
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from North East, PA
Verified Purchase:Yes
Great design, intuative app. I like the optional oversized back plate that is included in the kit. Mine has been online for 1 month or so with the only hitch being; I left the app up on my phone and accidentally cranked the heat up to 90°, I woke up in the middle of the night sweating...operator error.
My install required the extra constant 24v line from the boiler to the thermals. Luckly the original wiring had unused conductors and I was able to google the install adaption. So not to much trouble there, just an extra 30 min. or so in research and work at the boiler.
I plan on swapping all my units to this Smart Thermostat.
Great unit!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Beware! Minimum is only 50 degrees
on January 30, 2022
Posted by: mdl
from No. Minn
Bought this for my garage. 50 degrees as a minimum in the garage would cost me quite a bit in energy as compared to the 40-42 degrees I have kept it at. my old mercury thermo is going back in and this device might in up in the trash. Wyze doesn't seem inclined in updating this for garages and cabins. Not a wise buy for cabins or garages. I have been impressed by all the other Wyze devices I have but I this might be the last one I buy. Expect and demand better.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, January 30, 2022
Hi there! We're sorry to know you're having issues with your thermostat. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: walleyedave
from Wisconsin
Verified Purchase:Yes
Works great but keeps losing Wifi which I have to reset by powering down furnace. This is my vacation home so this is not a great device to keep my home communicating with temps and any problems with temps. Wifi is strong and 8 feet from thermostat!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 20, 2022
Hi there, we are very sorry to hear your thermostat keeps losing wifi connection and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/4404693019163
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/4404693019163
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Rockon
from MN
Verified Purchase:Yes
Couldn't be more pleased with this wifi thermostat. The well designed app is loaded with thoughtful features lets you monitor and control your system from virtually anywhere. Very cool retro aesthetic looks great glows burnt orange when heating and blue for AC. Solid feeling combo knob for manual control.
Written by a customer while visiting wyze.com
Posted by: Bchris
Verified Purchase:Yes
I bought this thermostat for our vacation home. The main feature I was looking for was the ability to remotely control the thermostat. This thermostat functions well in that area. In addition, the installation and set up was very easy with well laid out step-by-step instructions. The reason I don’t give it five stars is because I find trying to set up a schedule somewhat confusing and lacking flexibility. It’s fine if you want to set up a simple schedule and you can set up a home, away, and sleep schedule, but what I’m looking for is to vary the schedule within one of those subsets. That’s the only issue I have had with the thermostat and it’s a good value.
I would recommend this to a friend!
Written by a customer while visiting wyze.com