Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Roy F
from Litchfield, MI
Verified Purchase:Yes
Simply an amazing device and for the price you can't beat it. Extremely easy to install and use. After installing it took less than 15 minutes to have it setup and a schedule complete. There are 2 things I would like to see added in future software updates though. These would be humidity reading on the device and ability to export the run time data to CSV or other similar format. Neither of those are deal breakers at all though.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jason
from RI
Verified Purchase:Yes
Awful crap. The temp is never right and it runs my HVAC fan for extreme amounts of time
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeFrancis, November 24, 2021
Hello, We are sorry your Wyze thermostat isn’t displaying the correct temperature. Here are a few troubleshooting steps I would like you to try:
Power Cycle your Wyze thermostat.
Turn the breaker off for about 30 seconds.
Check all your wiring to make sure everything is secure.
Turn the breaker back on.
Perform a factory reset and set the thermostat back up.
Press and hold the control wheel for 10 seconds.
If all else fails, please uninstall your Wyze thermostat and re-do the wiring.
Make sure to always turn the beaker off whenever handling the wiring.
If you are still experiencing any issues, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Power Cycle your Wyze thermostat.
Turn the breaker off for about 30 seconds.
Check all your wiring to make sure everything is secure.
Turn the breaker back on.
Perform a factory reset and set the thermostat back up.
Press and hold the control wheel for 10 seconds.
If all else fails, please uninstall your Wyze thermostat and re-do the wiring.
Make sure to always turn the beaker off whenever handling the wiring.
If you are still experiencing any issues, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Fairborn, OH
Verified Purchase:Yes
There are a few areas where this could be better, but overall, it is an excellent device. I would really like to see the "fan" cycle offer some more intelligent options other than number of minutes per hour. Something more like the Hunter smart thermostat that lets you tie the circulation cycles to the system cycles and therefore, the fan doesn't run as much if the system is running. User interface is simple and easy to read.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Great, reasonable price and more than expected
on November 24, 2021
Posted by: Joe
from Boca Raton FL
Verified Purchase:Yes
Great Product, does what it says. I think the App could be more user friendly or may be the right words is clearer. I tend to compare Apps to the Apple Phone. If it's Apple simple, it's good. I am sure the App will get better over time and as they get user feedback as compared to software engineers' layouts. i have nothing against engineers, they just think differently than users....
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: GDavis
from Santa Rosa Beach, FL
Verified Purchase:Yes
Works great and was very easy setup and installation. I like that there are two mounting options of with or without the back plate. Makes it look small and sleek, so it doesn’t make much of a footprint on the wall. Actually have two of them.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jon
from Texas
Verified Purchase:Yes
Needs better control, 5 degree delta is a little too much in the fall
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nill
Verified Purchase:Yes
Was easy to install. Step by step instructions on your phone is excellent.
No operating manual provided so learning how to program & operate is somewhat troublesome. Had to Google and uTube to get instructions.
Written by a customer while visiting wyze.com
Posted by: Linda
from Iowa
Verified Purchase:Yes
I bought your thermostat and it is not compatible with System so it’s sitting on the shelf not being used
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeFrancis, November 24, 2021
Hi there, we are very sorry to hear your thermostat is not compatible with the System. If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com