Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Bill
from Trussville AL
Verified Purchase:Yes
Great review though the web interface needs a little improvement.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: David
from Charlotte,nc
Verified Purchase:Yes
Easy to install and easy to use. I like it. But most of all I like the price!!!
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, June 29, 2022
Hello and thank you for your feedback! We truly appreciate your comments. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Danny
from Blue Ridge, GA
Verified Purchase:Yes
We have two homes and installed one in each home. They both went offline and we could not reset. In my opinion, this is an inferior product and would suggest you not purchase. When we’re away we have no confidence they continue to work so we re-installed our old thermostats in each home. We have many other Wyze products of which we are completely satisfied.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 29, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Ce
Verified Purchase:Yes
Thermostat was not compatible with my system, albeit my a/c being a newer units. We spent three days troubleshooting with no success. Very disappointed.
Response from wyze.comBy WyzeMay, June 6, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
It always offline. I mean always
on June 1, 2022
Posted by: bb
from PA
It always offline. I mean always. it keeps trying to help us by changing temp and deciding we are away or asleep. It is really rough, unpolished, and was NOT worth the money. I have the old Honeywell out and we be re installing the default Honeywell and the Wyze thermostat goes into the garbage. Money wasted.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, June 2, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Ol
from Las Vegas, NV
Verified Purchase:Yes
It works great. I wish the sensor would be more sensitive. You can stay in front of the thermostat and it wouldn’t lighten up. Other that that, it’s great and not expensive
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Oleg
from Indiana
Verified Purchase:Yes
It’s annoying that the degree difference can only be 5 degrees and no less when you put to auto for the heater and ac temp. I can’t get the temperature perfect at home during the night. I constantly have to watch the forecast and see if I need to adjust the thermostat. I bought this thermostat with the idea never to touch it again once I set the schedules right. But it’s impossible. Hopefully they will change in near future . Plus, I bought the room temp Sensor for a different room, it’s bs! The temp and humidity always stays the same in the app. I tried to reset it and reconnect it multiple times and still no change.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: David
Verified Purchase:Yes
The auto switching temp separation is a lot the gap needs to be more adjustable.
Written by a customer while visiting wyze.com