Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Anonymous
from Caldwell, Idaho
Verified Purchase:Yes
Just like all of the Wyze products I own, this Thermostat was incredibly easy to install, and works like a charm. The interface on my phone is simple and welcoming, and I was able to put everything together in about 15 minutes. Wonderful. And so much cheaper than a Nest Thermostat or other equivalent!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tom_O
from Raleigh, North Carolina
Verified Purchase:Yes
Overall the t'stat is made fine, works fine and is easy to operate. However, for use in our elder mothers home, the firmware just isn't satisfactory. The temperature is allowed to swing too wide for her. She would prefer the temperature hold as close as possible to setpoint. The only way to do this is to leave the t'stat in permanent hold, without a schedule. So, for us, we cannot rate it any higher.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Vince B
from Beachwood NJ
Verified Purchase:Yes
Simple set up and WIFI connection simple....wish there was a way to see history and temperature charting better....but overall it does exactly as advertised and CHEAPER then all competition, simple connection and well thought out directions (I had to rewire my furnace motor following the WYZE directions were SUPER EASY TO FOLLOW).
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: kc
Verified Purchase:Yes
no good for heat pumps. was using emerg/aux heat as primary which is very expensive. says 'heating to in x minutes' and not running the fan. either it means it is heating and will satisfy to temp in x minutes or it will begin heating in x minutes. who knows but if the heat strips or gas backup are running and the fan isn't you may have a safety issue.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 23, 2021
Hi there! If you have a heat only system and no C-wire you should have Rc, G, and W1 wiring instead. We would recommend taking a look at this article for further information regarding this:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054651551
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054651551
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: WH
from Indianapolis
Verified Purchase:Yes
I ordered a second thermostat. A power outage seemed to fry the first one. My only complaint is the customer support process. Going through the app I ended up running in circles and never got anywhere. Finally I just ordered a replacement.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Cyaml
from Florida
Verified Purchase:Yes
Love that I can control it no matter where I am...
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Chuck
from Forest Lake, Minnesota
Verified Purchase:Yes
I have two of the wyze thermostats. They both work flawlessly. I love all of wyze products.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andrew
from West Columbia, SC
Verified Purchase:Yes
Saving me lots of money on my electric bill by taking care of my A/C & HEAT
I would recommend this to a friend!
Written by a customer while visiting wyze.com