Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Willgaruccio
from New Martinsville, WV
Verified Purchase:Yes
Easy install, works great, easy to set up schedules
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Hulk
from Southern CA
Verified Purchase:Yes
Great product. Easy install. Definitely recommend y to others !!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JD
from Bedford TX
Verified Purchase:Yes
Thermostat continually loses WiFi connection. Not the router as all other Wyze cameras and light switch remain on line and connected. I've reset it once and it helped for a day or two. Now it's off line again for about 40% of the time I check from my phone.
I would recommend this to a friend!
Response from wyze.comBy WyzeFrancis, August 20, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jason
from Indianapolis
Verified Purchase:Yes
Easy to set up and program. However, it strangely lacks software integration with other parts of the wyze app. Rules are very limited. For example you can't trigger the thermostat to go into "away" mode when you set your wyze alarm to away. Overall good value for the cost but I'm hoping they do more on the software side.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike S
from Kentucky
Verified Purchase:Yes
I travel a lot and it will save a lot of money not heating/cooling the house for the weeks I'm not home, but i can turn it on once I'm on the way so i do not have to wait.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Good Hardware! Could use a couple software update
on August 16, 2022
Posted by: Joshua P
from Alabama
Verified Purchase:Yes
I still need some more time for thorough testing, but so far it is working well. I'm not 100% sure if it's controlling my multi-stage cooling properly but for the most part it is keeping that house the correct temperature. (I haven't extensively tested the heating, obviously) Sometimes it can be a bit stubborn to take updates to the schedule, and it has shown as 'offline' a couple times when it was working fine. I don't care for the UI for controlling the temperature, as it feels a bit clunky to scroll the temp up and down. Overall I think it's a great unit, that could maybe use a few software improvements that I'm hopeful they will get to.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: ATS
from TX
Verified Purchase:Yes
easy product to setup and use. Works great and streams with the app.
Written by a customer while visiting wyze.com
Customer Rating
5
Easy enough to complete during TV commercials
on August 10, 2022
Posted by: Tyler
from Washington, UT
Verified Purchase:Yes
Extremely easy to install and setup. Took 10-15 minutes tops because I jumped ahead and ended up having to move a wire because I didn't follow the directions. It was an easy fix and I love my new thermostat
I would recommend this to a friend!
Written by a customer while visiting wyze.com