Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: walleyedave
from Wisconsin
Verified Purchase:Yes
Works great but keeps losing Wifi which I have to reset by powering down furnace. This is my vacation home so this is not a great device to keep my home communicating with temps and any problems with temps. Wifi is strong and 8 feet from thermostat!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 20, 2022
Hi there, we are very sorry to hear your thermostat keeps losing wifi connection and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/4404693019163
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/4404693019163
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: JLMT
from MT
Verified Purchase:Yes
Great product, exactly what I wanted and easy to set up!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Avoid
on October 19, 2022
Posted by: ac19
from Huntsville
Does not work properly with multi-stage systems. Maybe would be acceptable for a very simply system, but will not adequately operate more complicated systems, even though it is specified to do so. Customer service is essentially non-existent
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 19, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Dave
from North Carolina
Verified Purchase:Yes
Thermostat works fine (not as functional as my Ecobee, but cheaper) - the big fail in usability is the fact that the remote sensor cannot be used as the SOLE temperature during different programs. At night, with my bedrooms upstairs, I ONLY care about temps upstairs (not downstairs where the base is). Greatly reduces the usefulness of the thermostat - I would not recommend until this is fixed
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 19, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
2
Wyze Thermostat could use a lot of improvement.
on October 12, 2022
Posted by: D
from Huntsville, Alabama
Verified Purchase:Yes
Goes offline frequently, and will not reconnect on its own, forcing me to completely reinstall the unit to get it to connect. Frequently changes temperature settings to some kind of default other than what I set the unit on.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, October 12, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Chris
from California
Verified Purchase:Yes
It does not support 2stage heating i installed according to Wyze instructions it didn’t work i had to bypass my 2stage heating system
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: J
from Indianapolis
Verified Purchase:Yes
I've installed three of these so far and love them. Have had one go bad and Wyze replaced it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: C.F.
from Tennessee
Verified Purchase:Yes
It would be a good thermostat if it would stay connected to the wifi. Yes, my signal is strong enough, that shouldn't be an issue.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, September 23, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com