Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
1
steer clear of this one
on November 4, 2022
Posted by: marty
from rochester ny
garbage by all means. who has ever heard of a thermostat that you can’t use right out of the box installed one in dr office she purchased it the only thing that comes up on the screen is the name of the thermostat. no wiring diagram from the manufacture so if you don’t power rd the thermostat won’t come on. when will thipeses camera manufactures/ software companies learn that as heating contractors we have always powered thermostats from rh. dr was busy so when she went to set it up it didn’t connect. kept buffering round and round for an hour. never in my life have i ever installed a thermostat that does not at least allow you to operate it in heat or cooling even when it is not set up. stay clear away from this one.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 4, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: KT
Verified Purchase:Yes
I bought the thermostat with the three pack of 'button' sensors. I got this one because my husband isn't tech-friendly, and I wanted it to be a simple adjustment when he uses it.
The temp was a couple of degrees off, against a thermometer next to it, but that is easily adjustable in the app.
My issue is really with the buttons' setup. The app lets the user include the buttons in the temp schedule, and the variance can be adjusted for each one. Example: I have one in the basement family room. It's always colder down there, so I set the variance to 7 degrees. If the temp down there is 60 degrees and the thermostat is set to 68, the heat will kick on until the basement is at least 61.
The problem is the app keeps changing which buttons I include in that comfort setting. It will add and drop buttons regardless of where I set them.
It's too early to know if this system will save money on the bills. I'm doubting it, since I have forced air heat, and three stories to deal with.
The temp was a couple of degrees off, against a thermometer next to it, but that is easily adjustable in the app.
My issue is really with the buttons' setup. The app lets the user include the buttons in the temp schedule, and the variance can be adjusted for each one. Example: I have one in the basement family room. It's always colder down there, so I set the variance to 7 degrees. If the temp down there is 60 degrees and the thermostat is set to 68, the heat will kick on until the basement is at least 61.
The problem is the app keeps changing which buttons I include in that comfort setting. It will add and drop buttons regardless of where I set them.
It's too early to know if this system will save money on the bills. I'm doubting it, since I have forced air heat, and three stories to deal with.
Written by a customer while visiting wyze.com
Posted by: Kathy W.
from Sellersville PA
Verified Purchase:Yes
Great installation instructions! Very user friendly and intuitive app. Looks great!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: BigWyzeFan
from Virginia, USA
Verified Purchase:Yes
Will not allow heat & cool temp range of 72-74, because it forces a minimum of 5 degree gap between heating and cooling temps. No option to shorten in settings.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 1, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Terry T
from Anaheim, CA
Verified Purchase:Yes
Unit has several problems. Furnace does not shut off when set temperature (75°) is reached. House got up to 86° and furnace was still going. "Off" does not shut furnace off. I have to "Restart" twice to shut furnace and fan off.
The wiring was checked and rechecked. Thermostat and app have latest updates. We have spent hours. I am sending it back.
Reinstalled original Thermostat.
The wiring was checked and rechecked. Thermostat and app have latest updates. We have spent hours. I am sending it back.
Reinstalled original Thermostat.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, October 30, 2022
Hi there, we are sorry to hear that you are having complications with the functions of your Wyze Thermostat. If you have not already please reach out to our Wizards team (https://support.wyze.com/) so we may further diagnose the issue and assist you with this matter. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Greg
Verified Purchase:Yes
Works great. A little tricky to wire up but good product.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jimmy
from Michigan
Verified Purchase:Yes
I love it it’s a piece of mind for sure. It works perfectly in a type of hvac system.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mic
Verified Purchase:Yes
I've only had it for a short time. It was easy to install and I like it much more than the old thermostat.
Written by a customer while visiting wyze.com