Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: ISSY
from MIAMI
Verified Purchase:Yes
had to pay to install it that process should be easier other that working good till now. Thank you.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tony B
from Michigan
Verified Purchase:Yes
So far I have not been able to get this device to connect to my app. Had to re-install my ECOBEE thermostat.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, May 7, 2021
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Tanner
from Nc
Verified Purchase:Yes
Great design but horrible execution. I’ve already replaced both upstairs and downstairs thermos. I love every other Wyze product I own though.
Response from wyze.comBy WyzeAlyssa, May 9, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Marcus
Verified Purchase:Yes
Love it. Other smart thermostats have less features and cost a whole lot more.
Written by a customer while visiting wyze.com
Posted by: Eyeris
Verified Purchase:Yes
I’m a big fan of Wyze products mostly due to the simplicity of installation and set up... I have to admit, I had to ask for help with setup which was disappointing... setup seemed/sounded way more confusing than it needed to be
Written by a customer while visiting wyze.com
Posted by: Wes
from San Francisco, CA
Verified Purchase:Yes
I made the switch from a Nest Thermostat and I am very happy. Only thing I need now is the remote sensors.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Alexei
from NYS
Verified Purchase:Yes
the wyze thermostat does the job at a great price.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: A
from Indiana
Verified Purchase:Yes
It's a great t-stat. There are only 2 things that I could complain about. 1, can only be properly mounted vertically. The only reason that could ve a complaint is because it replaced an only horizontal t-stat. Haha. 2, when you put a high and low temp range, it can only be changed through the app and not on the t-stat. Other than those, this thing is great.
I would recommend this to a friend!
Written by a customer while visiting wyze.com