Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Brian
from Alabama
Verified Purchase:Yes
It’s a good smart thermostat and easy to install. The only issue is that you can not set a target temperature. You have to set a 5 degree temperature range which turns into 7 degrees since its waits till it drops an additional degree outside the range to turn on. This basically makes the auto cool/heat function useless. If they update this one thing it would be perfect
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Pat
from Mississippi
Verified Purchase:Yes
Your extremely detailed instructions made it a breeze to install. I have a lot of HVAC knowledge already so I wasn't worried, but I am pretty sure someone with zero experience would be able to install this thermostat without a hitch. Control and updating from the phone is super simple and so far have had no issues with it. The scheduling is nice, but I think it could be a little easier to setup if there wasn't an issue with temps being "too close"
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Adam
from Auburn, WA
Verified Purchase:Yes
Not compatible with my American standard system that I just had installed last year. To late to return the product so I’m stuck with a useless thermostat. Very disappointed.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, May 6, 2021
Hi there! The Wyze Thermostat has compatibility with Dual Transformers. For further information on Dual Transformer compatibility and setup, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054655811
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054655811
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: TKH
from Jupiter, FL
Verified Purchase:Yes
Great product for the cost. Handy to have access with app. Great features. I bit fiddly to adjust temp on thermostat directly. Easier to do on app.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Fran
from Rogers,AR
Verified Purchase:Yes
The design is excellent an functionality is all you can ask for
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JenB
from South Bend, IN
Verified Purchase:Yes
I am loving this! I'm a single woman with absolutely no electrical experience what so ever and I was able to install it on my own in about 2 hours. Love that I can use it with Alexa, and from the Wyze app. The interface is really user friendly. It is simple, clean and modern. I would definitely recommend it! Price point in comparison to other smart thermostats on the market is hard to beat!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Travis
from Phoenix, AZ
Verified Purchase:Yes
Works well, but, aesthetically, it’s quite unappealing. The interface in the app is terrible and somewhat difficult to use
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Steve P
from Missouri
Verified Purchase:Yes
Works great,couldn’t be happier with it,has a lot of features and isn’t too expensive either.
I would recommend this to a friend!
Written by a customer while visiting wyze.com