Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: David - FL
from Orlando, FL
Verified Purchase:Yes
Very simple process to install with easy to follow instructions. I replaced my old one and set up new Wyze in about 20 minutes. I really like that I can control it all from my phone wherever I am in the world!
Written by a customer while visiting wyze.com
Customer Rating
4
Not bad for the price
on January 23, 2021
Posted by: tmb0334
from St joseph, Missouri
I installed the thermostat in about 45 minutes, I only had 4 wires but had a spare in the cable and picked up the common from my zone control. Set up was easy....but...when I went to link the thermostat to my google home it just freezes on the Wyze login screen. Other than that I'm good with it.
Written by a customer while visiting wyze.com
Posted by: T S
from New Castle, DE
Verified Purchase:Yes
Easy to set up and program. Note that for schedule you will need to plan to start the desired temp 30 mins to an hour earlier.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: TONY
from Chesapeake, Va.
Verified Purchase:Yes
I like it a lot. At times I am a little confused at how it operating but overall a great deal.
Written by a customer while visiting wyze.com
Posted by: Jeff
from SF Bay Area, CA
Verified Purchase:Yes
Easy to install an looks great. Works pretty well, but I don't know why it starts the furnace for 5 seconds, turns off for 5 seconds, then turns back on. It also takes several minutes to turn off when I turn the heat down.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Read the instructions, YES, I'm talking to YOU
on March 11, 2021
Posted by: LaBamba
from Thousand Oaks, Ca
Verified Purchase:Yes
A little tricky to set up, but not too bad. Works amazing, don't know how lived without it
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Scheduling bug, accuracy, damaged heat pump
on April 29, 2021
Posted by: rob
I purchased a couple of these and had to return them for several reasons:
1. The unit wouldn't followed the programmed schedule.
2. The Alexa integration had bugs and would say both thermostats were set to 50 degrees.
3. Even after calibrating the units to a reference thermometer, the Wyze thermostats would drift away by several degrees.
4. I woke up to find one of the thermostats completely offline. It didn't trip the breaker, but the unit would not turn back on. Upon reinstalling the previous non-smart thermostat, the heat pump made a buzzing sound and emitted a burnt odor. The Wyze thermostat had only been installed for less than 24 hours, and it appears to have damaged our heat pump. We are waiting for a technician to assess the damage.
1. The unit wouldn't followed the programmed schedule.
2. The Alexa integration had bugs and would say both thermostats were set to 50 degrees.
3. Even after calibrating the units to a reference thermometer, the Wyze thermostats would drift away by several degrees.
4. I woke up to find one of the thermostats completely offline. It didn't trip the breaker, but the unit would not turn back on. Upon reinstalling the previous non-smart thermostat, the heat pump made a buzzing sound and emitted a burnt odor. The Wyze thermostat had only been installed for less than 24 hours, and it appears to have damaged our heat pump. We are waiting for a technician to assess the damage.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, April 30, 2021
Hi there, we are very sorry to hear that you are running some troubles with your thermostat. Please try to delete the schedule and set it again. To know more about this, please check: https://wyzelabs.zendesk.com/hc/en-us/articles/360049921551-Scheduling-with-Wyze-Thermostat
If your Alexa is running into some trouble discovering your thermostat, please ensure that your Wyze account is connected to the Amazon Alexa account and is not logged out. For further information, we would recommend taking a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360039468071
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
If your Alexa is running into some trouble discovering your thermostat, please ensure that your Wyze account is connected to the Amazon Alexa account and is not logged out. For further information, we would recommend taking a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360039468071
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: mward
from Boise ID
Verified Purchase:Yes
Cost vs Features is amazing. Switched from Nest and have zero regrets!
I would recommend this to a friend!
Written by a customer while visiting wyze.com