Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Anonymous
Verified Purchase:Yes
Screen is glitching, inside temperature bounces around constantly. Boiler kicks on and off constantly. Definitely issues with this.
Careful evaluation shows this thing is flawed. Sorry, need to return and buy a different brand.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, February 27, 2022
Thank you for giving us a chance, we are sorry to hear Wyze Thermostat was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Oklahoma
Verified Purchase:Yes
The manual controls are poor.
No option in remote sensors.
Lack of ability to pull temp and humidity data from device to non-wyze systems (i.e. Nodered).
Ability to control temp via non-wyze system would be nice (Home Assistant, Nodered,etc)
Install was easy, but testing the AC when its freezing out...not good.
Price is good! Wyze app controls are great!
No option in remote sensors.
Lack of ability to pull temp and humidity data from device to non-wyze systems (i.e. Nodered).
Ability to control temp via non-wyze system would be nice (Home Assistant, Nodered,etc)
Install was easy, but testing the AC when its freezing out...not good.
Price is good! Wyze app controls are great!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: David
from Charlotte,nc
Verified Purchase:Yes
Easy to install and easy to use. I like it. But most of all I like the price!!!
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, June 29, 2022
Hello and thank you for your feedback! We truly appreciate your comments. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Joe
from Michigan
Verified Purchase:Yes
Simple installation. Great directions. Easy setup. Nice app interface. Way better than the one it replaced.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mattschilling
from Harvey, ND
Verified Purchase:Yes
Great Product with just minimal changes I would make.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Sanford, ME
Verified Purchase:Yes
Installation more complicated than necessary. Very unclear directions especially for a thermostat. I think Wyze should assume that a fair number of consumers are replacing thermostats in older homes without C wire. All day install is crazy long.
That being said, thermostat works well. This is my first day using and it does overshoot by 4 degrees. Will keep adjusting until I find the sweet spot.
Written by a customer while visiting wyze.com
Posted by: Ed gilbert
from Fort Smith Arkansas
Verified Purchase:Yes
The product works well just as all Wyze products I’ve tried. The installation instructions need some work however
Written by a customer while visiting wyze.com
Posted by: Olrusmil
from Paso Roblec, CA
Verified Purchase:Yes
Does not properly contro; fan only function. All wiring double checked and correct.
Response from wyze.comBy WyzeAubrey, January 2, 2021
Hello, we are sorry to hear your system is not responding and would like to look into this issue. We would recommend turning off the power to the HVAC system and then turning it back on to see if this fixes the issue. If you are still running into any trouble, please take a look at this article for further information:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com