Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Drey
from Memphis, TN
Verified Purchase:Yes
I have a Nest thermostat that works fine with my Central Air unit. This thermostat claims I have to connect some type of C adapter directly to the unit. This makes no sense when I am using the Nest Thermostat without any issues. This will probably get returned as it does not work for me.
Response from wyze.comBy WyzeCarmelita, December 24, 2020
Hello there! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
3
Needs a c wire
on April 8, 2021
Posted by: Flash
from Glenwood Ny
You need a C wire from stat location to furnace to work or if on hot water with zones the control box needs a c wire
I had to return mine
You can buy ones with a battery so you don’t need a C wire but are more expensive
I had to return mine
You can buy ones with a battery so you don’t need a C wire but are more expensive
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Nate
from California
Verified Purchase:Yes
I love these headphones. The battery lasts forever. The sound quality is great for the price. The build quality is also great.
Written by a customer while visiting wyze.com
Customer Rating
1
Not for Google or Alexia
on April 2, 2021
Posted by: Traveler
from Colorado
Works with Wyze app, not with Google or Alexia. Shows offline for Google and server not responsive. Big selling point was it worked with both systems.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, April 6, 2021
Hi there, we are very sorry to hear Google or Alexa is running into some trouble discovering your thermostat. Please ensure that your Wyze account is connected to the Google Home or Amazon Alexa account and is not logged out. For further information, we would recommend taking a look at our forum page:
https://forums.wyzecam.com/t/wyze-thermostat-alexa-integration-and-commands/152884
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://forums.wyzecam.com/t/wyze-thermostat-alexa-integration-and-commands/152884
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
2
Smoking
on August 28, 2021
Posted by: Stevenson016
from Maryland
Well in the 8 months I’ve had it, the furnace blew! And now tiday, 95degrees, the thermostat just started to have smoke roll out of it!!!! Thanks
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, August 28, 2021
Hi there! We're sorry to know that you're having issues with your Wyze Thermostat. If you have not already, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may process you a replacement. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Citizen
from Westfield, IN
Verified Purchase:Yes
Install was very cumbersome, licensed electrician had to come twice, and even then he couldn’t finish the job, I had to bring a friend, computer whizz to connect the Thermostat to my WIFI router. Programming it was also complicated, I still am not happy with it. Device looks good, but needs a lot of work to make it easier for an average person to install, connect and program.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 3, 2021
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Kelley
from Knoxville, TN
Verified Purchase:Yes
Some would argue the greatest invention ever is the TV remote control. It is hard now to imagine having to get up and go to the TV to change the volume or channel, At its very least the Wyze provides the same capability for home temperature. Movie is on, house is cold, I just grab my phone and dial up a few degrees. Yes it can and does do much more, but if all it did was allow you to change the heating or cooling, from anywhere, it is worth the price.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
A great product with 1 glaring flaw...
on February 25, 2022
Posted by: computerlove87
from Hayward, CA
I will cut right to the chase... Overall, just like all of Wyze's products, this thermostat is an amazing value. Unfortunately there is one glaring flaw that I really hope they will fix: In "Auto" mode, there is a 5 degree separation between the "heat to" and "cool to" values... I have never seen this in any other thermostat. This makes this thermostat extremely annoying for me to use because I constantly have to adjust it... My house stays at the perfect temperature when I have a thermostat where I can set "heat to 66" "cool to 68", but that is not possible with this thermostat, so I can't just leave it set and forget it.... This is particularly annoying me right now as we are having really cold nights but warm days. This means I have to adjust this thermostat twice a day instead of the ZERO times a day of any other thermostat.
If you only have heat to control, this isn't a problem, but if you are like me and have heat and A/C, this just creates unnecessary extra work in what is supposed to be a product that ADDS conevnience, this product SUBTRACTS convenience for me.
I would recommend this to a friend!
Response from wyze.comBy WyzeStephen, February 25, 2022
Hello there, we are very sorry to hear you are running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com