Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
5
Replaced my Nest
on August 10, 2021
Posted by: Code39
from Alabama
I found out about this thermostat after I had purchased a Nest 3rd Gen and figured I would give it a shot as it was much cheaper than the Nest. I wound up keeping it and returning the Nest. It has all the features that I liked about the Nest plus more. I especially like the Geo fencing feature that will automatically adjust the temperature settings when I leave the my apartment and again when it "sees" I'm returning. It's a fantastic thermostat given the price and features. After setting up the profiles, scheduling, and Geo fencing feature (or Auto Switch) I never have to touch the physical unit or pull up the app. So far it has been working flawlessly
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jon
Verified Purchase:Yes
Have wasted so much time. It's a terrible product.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, March 1, 2022
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
Misleading Specs (NEEDS POWER SOURCE FROM WIRE)
on February 27, 2021
Posted by: Parker
I live in an apartment and do not have access to my HVAC, but I can change out the thermostat. So I researched this product to see if I could use it without the C/common wire. It says right in the specs online "No C-wire needed". Cool, I can use it then? Nope. It has an adapter that can work to give off power but it requires you to rewire your HVAC, which I do not have access to. I even did the compatibility checker and it just told me it would work, but didn't mention the need for this adapter or that I would need to install it to make it work. So overall I am very disappointed by the information given about this product that is very misleading. I bet it is a fantastic device that I would love, but I guess I will have to send it back or sell it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, February 28, 2021
Hi there! If you have a heat only system and no C-wire you should have Rc, G, and W1 wiring instead. We would recommend taking a look at this article for further information regarding this:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054651551
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054651551
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: T from flyover country
from Kentucky
Verified Purchase:Yes
I am not an expert installer, but am a fairly good DYI around the house. Install was easy, but the problem is how the product and app work. I have spent two days and many hours researching and think I feel confident. Should not have taken this long.
Written by a customer while visiting wyze.com
Customer Rating
1
Cheap, ineffective, and frustrating.
on April 8, 2021
Posted by: frustratedfurnace
The Wyze thermostat doesn't work. It won't heat my house half the time. My 14-year-old thermostat works flawlessly, and it has no smart capabilities. The Wyze thermostat doesn't stick to the schedule you set for it about half the time. It's not 100% compatible with Google Home - you can't even get a temperature read when the thermostat is set to "Auto" mode. The required 5-degree temperature difference in Auto mode is unnecessary and leads to a largely useless system during the times of year when you need both heating and cooling available. This product feels like it's in an alpha stage. I would highly recommend against installing this thermostat. I'll be returning it once I can get another cheap, old thermostat to install.
Response from wyze.comBy WyzeCarmelita, April 8, 2021
Hello, we are sorry to hear your system is not responding and would like to look into this issue. We would recommend turning off the power to the HVAC system and then turning it back on to see if this fixes the issue. If you are still running into any trouble, please take a look at this article for further information:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054160672
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Donna Day
Verified Purchase:Yes
I was so disappointed that are two-wire thermostat wasn’t comparable. I truly understand. Please let me know if you will be designing a thermostat that has its own battery.
Response from wyze.comBy WyzeAubrey, January 3, 2021
Hello and thank you for your feedback. We would recommend checking out the Wishlist (https://forums.wyzecam.com/c/wishlist/12) section of our forums. The Wishlist is where users may post and vote for feature requests they may like to see. Our product team goes through these regularly.
Written by a customer while visiting wyze.com
Customer Rating
3
Thermostat won’t work with electric baseboard heat
on December 23, 2020
Posted by: Th
Verified Purchase:Yes
It won’t work with electric baseboard heaters. Make one that does and I will buy it.
Written by a customer while visiting wyze.com
Customer Rating
1
steer clear of this one
on November 4, 2022
Posted by: marty
from rochester ny
garbage by all means. who has ever heard of a thermostat that you can’t use right out of the box installed one in dr office she purchased it the only thing that comes up on the screen is the name of the thermostat. no wiring diagram from the manufacture so if you don’t power rd the thermostat won’t come on. when will thipeses camera manufactures/ software companies learn that as heating contractors we have always powered thermostats from rh. dr was busy so when she went to set it up it didn’t connect. kept buffering round and round for an hour. never in my life have i ever installed a thermostat that does not at least allow you to operate it in heat or cooling even when it is not set up. stay clear away from this one.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 4, 2022
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360054654951
If you have not, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com