Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Andy Garcia
Verified Purchase:Yes
Not sure the reading of the room is correct but it is easy to use
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
Easy Install : Temperature readings fluctuate
on January 12, 2023
Posted by: Schmeltz
from Carlisle, PA
The thermostat was easy to install (but I do get an error message saying I installed the wires incorrectly) but the temperature reading seems to be all over the place. I have kept several other thermometers around and Wyze never seems to agree with it. It heats my house to a few degrees above my setting. The Wyze sensor doesn't agree with my thermostat. Not sure how I feel about its reliability on the temperature.
Response from wyze.comBy WyzeStephen, January 12, 2023
Hello there, we are very sorry to hear you are running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Steve I
from Arcadia, FL
Verified Purchase:Yes
This works well. I did have to have my A/C company install it because we have no common wire, and the A/C unit is new/under warranty. We use it for both heating and A/C. I like that it's dark until you walk near it. No problem using it from the app as well.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JJEL
from Central Wisconsin
Verified Purchase:Yes
Great thermostat! Great connectivity, awesome user interface, easy scheduling. As always, the walkthrough guides in the Wyze app were phenomenal. Very happy to see auto switch, physical lockout and motion sensor screen. One thing missing vs our old thermostat is the outside temp - It's super neat to see outside vs inside temp on the tstat. Could this be cured with an update? Otherwise a great choice of thermostat, and keeping number of apps minimized is a great plus. Absolutely loving the one stop household type app that Wyze has deployed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: D44E
from Lenior City, TN
Verified Purchase:Yes
So easy to install, instructions were so straightforward. The hardest part was removing the old system.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Peter D
from Vancouver, BC Canada
Verified Purchase:Yes
This thermostat does all that’s needed need c wire
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nick
from Columbus, OH
Verified Purchase:Yes
Love it! Easy to install easy to use! Being able to control with your phone is so convenient. Also love the option to have it automatically turn on or off when leaving or arriving home.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Eric Korton
from Kuna Idaho
Verified Purchase:Yes
My house either gets super hot or super cold there's no one between it won't just stay at a certain temperature. Doesn't matter what I set the thermostats to, it doesn't save the information and as soon as I go look at it it's back to some crazy number.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 29, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com