Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Posted by: Anonymous
from Phoenix AZ
Verified Purchase:Yes
It's super easy to adjust in the app. The install was a little more involved due to my wiring. But With some help from the community, I was able to get it handled. I'm still tinkering with the settings, but I'm loving it this far.
Written by a customer while visiting wyze.com
Customer Rating
1
They should stick with cameras
on May 19, 2021
Posted by: jm77
from Georgia
I so bad wanted this to work. I have a camera and the headphones from Wyze. The thermostat would have been the next step in home automation. The app has a step by step video that seems easy enough to follow. However, after labeling the wires per the video's instructions and connecting them to the Wyze thermostat, the app was unable to detect a wire connection. I removed the wire that was "not detectable" and then placed it back in to the thermostat, to only get the same error message. So I decided to unplug everything, and reinstall the old thermostat. I have since discovered other people have the same issue. It seems to be a Wyze thermostat problem. Will return the thermostat through Amazon since that is how I purchased them.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, May 19, 2021
Hello! We are sorry to hear the thermostat is running into some setup trouble. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360049921511
Please ensure you have checked the Wyze Thermostat Compatibility Checker page as well, this is located here:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: BigWyzeFan
from Virginia, USA
Verified Purchase:Yes
Will not allow heat & cool temp range of 72-74, because it forces a minimum of 5 degree gap between heating and cooling temps. No option to shorten in settings.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 1, 2022
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Henrique
Verified Purchase:Yes
Awesome cost/benefit ratio and is super simple (on the device interface itself) to use while being powerful (via the wyze app). Can lock the physical device (kids!), easy schedules and exceptions (hold temp), preferences, cheap room sensors, temp differential, corrections and simple things that other brands miss.
The only "cons" I've had so far is the front wheel scroll to the opposite to what's intuitive to me... I guess eventually get used to that. And the installation of the C-Wire adapter down on the furnace was a complexity I wasn't anticipating, given I had a previous smart thermostat from another brand that didn't require that.
The only "cons" I've had so far is the front wheel scroll to the opposite to what's intuitive to me... I guess eventually get used to that. And the installation of the C-Wire adapter down on the furnace was a complexity I wasn't anticipating, given I had a previous smart thermostat from another brand that didn't require that.
Written by a customer while visiting wyze.com
Customer Rating
1
Defective unit
on April 11, 2021
Posted by: Lytlee1
from Winston Salem, NC
I got this in the mail today. My old thermostat has a c wire. So I did not need the adaptor for this unit that it came with. When going to install the wires, there is no where to put a c wire. When looking at pictures of other thermostats, ours seems to not be right and seems defective.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeAlyssa, April 12, 2021
Hello! We are sorry to hear that you're having issues with your thermostat. We would recommend taking a look at this article to check the compatibility:
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyze.com/thermostat-compatibility
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: JP
from Flint Mi
Verified Purchase:Yes
I wanted to love my new Wyze thermostat, but I don't really care for it as is. I don't like the temperature swing. My family reports being either cold or hot, not just right. This was not a problem with my Sensi. I also don't like the way it controls my fan. I don't know why it was designed to work that way. I don't want a blast of cold air every time my furnace runs. And finally, I have a two-stage furnace / AC that was never addressed when setting up the Wyze. I feel like my two stages are not being utilized, and even worse possibly being damaged by the Wyze thermostat. I really love the Wyze platform and wanted to use the thermostat but don't want to damage my equipment or be uncomfortable. Also, it would be nice to see the temperature in red or blue (if running) on the home tab.
Response from wyze.comBy WyzeShiela, January 18, 2021
Hello! We are sorry to hear the thermostat is running into some trouble. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Dave
Verified Purchase:Yes
I came from having a Nest and Honeywell smart thermostats. The Wyze has a much better price but it does not have as tight control. The temp variant is much broader.
Written by a customer while visiting wyze.com
Customer Rating
4
A Good Choice for a Programmable Thermostat
on February 18, 2021
Posted by: Jdbuckel
Verified Purchase:Yes
Good choice for a WiFi programmable thermostat. After using many different brands the WYZE Thermostat is simple to install and easy to manage from the app. Configuring the schedule was harder than others I've used and navigating the controls from the thermostat is not straight forward like others but you will get used to it.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com