Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
4
Operates great, installation instructions lacking.
on December 23, 2020
Posted by: Brantler
from Dallas, TX
Verified Purchase:Yes
Once the thermostat is installed it works fantastic, but getting it installed was tricky since the instructions didn't cover my particular kind of system which has a different kind of control board. It took over 2 hours to install since there wasn't any support for Goodman brand Air Handlers and their control boards.
Written by a customer while visiting wyze.com
Customer Rating
1
Not good for a gas forced air furnace
on March 26, 2021
Posted by: Dead Homer
Gas forced air furnaces have been around for what? More than 80 years? The way a thermostat is supposed to operate such a furnace is well-established by now. Yet Wyze for some unknown reason decided to do it differently.
The way it's supposed to work: the thermostat connects the red and white wires to call for heat. The furnace will do the rest, including starting the fan when it is ready.
The way Wyze does it: the thermostat calls for heat with the white wire but also calls for fan with the green wire. This causes some furnace fans to come on before the furnace is ready, thus blowing COLD air. Then the furnace will shut the fan off, wait a bit until it is ready, and then restart the fan, now blowing warm air.
This starting, stopping, and restarting of the fan is not good for a fan motor/starter and can shorten its life.
You can get around this by simply not connecting the green wire. You won't be able to run just the fan to circulate air, but that's probably not a big deal for many people. Worse, though, is that the AC won't work. AC, unlike heating, requires the green wire to turn on the fan. So, as it is now, I plan to reconnect the green wire this spring after heating season is over.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, March 30, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Chase
Verified Purchase:Yes
So far so good! Love how the display isn’t lit until you walk up and it senses motion. I wish the auto temperature could be narrowed by more than 5 degrees but no biggie. That would probably take more energy… happy with all my wyze stuff!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Randal
Verified Purchase:Yes
I’m so happy WYZE came out with this thermostat, it regulates the temperature in my home much better than before. Works with Alexa to point that I do not need to keep looking at the thermostat. What a Christmas present, Thank you WYZE. Ding Dong the Nest is gone!
Written by a customer while visiting wyze.com
Customer Rating
5
Exceptional design and function
on January 14, 2021
Posted by: Andrew
from Arkansas
Installed two in my house in under and hour. Like all wyze products I've bought so far, well designed (both physically and functionally). As I've only had them installed for a month, looking forward to seeing the feedback/diagnostics going forward.
Written by a customer while visiting wyze.com
Customer Rating
1
Failed after one month!
on December 15, 2021
Posted by: David_AZ
from Prescott,AZ
Purchased the thermostat one month ago and it work great until today (our coldest day ever 19f degrees). Now, no matter what I do it won’t connect to the network, but the router says it’s connected! There is no phone number for service. You need to walk through endless internet pages to finally request a replacement! Horrible!!!!!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 15, 2021
Hi there, we are very sorry to hear your thermostat is having some connectivity trouble and would like to help. As a first step, we would recommend restarting the Wyze Thermostat to see if this allows for a connection. For further information, please take a look at this article:
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360054654951
If you have not, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Chris
from San Francisco bay area
Verified Purchase:Yes
I love but I wish I had a log file of when someone charges (touches) the setting. My non tech friendly parents keep touching it claiming it doesn't work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
As Wyze always does quality for less,what's next ?
on May 7, 2021
Posted by: horasus
from Florida
Verified Purchase:Yes
Does what suppose to do for less, getting better and better after each software update.
I would recommend this to a friend!
Written by a customer while visiting wyze.com