Customer reviews from wyze.com
Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Average customer rating
3.9
(546 Reviews)
Rating breakdown 546 reviews
5 Stars
266
4 Stars
115
3 Stars
79
2 Stars
28
1 Star
58
80%of customers recommend this product.
(
318 out of
399)
Customer Reviews for Wyze - Smart Programmable Thermostat with Alexa and Google Assistant - Black
Customer Rating
2
Terrible phone interface
on February 23, 2023
Posted by: marko
from Santa Cruz, CA
I have had this thermostat for about two years and find it terribly frustrating. I plan on replacing it. If you change a setting manually (i.e. different from what is scheduled) there is no indication on the display that it is in an override mode. It has also turned on the heater at random times. I cannot count the number of instances when I come home after being gone all day and the furnace is cranking away, despite that the device was never commanded manually to do this. Additionally, the sleep schedule always defaults to a low of 64F. I have never set it to 64F but always 61F, yet it still defaults to 64F. This is truly a terrible user interface, not the worst though as that is reserved for the sprinkler controller which is complete crap.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, February 24, 2023
Hello there, we are very sorry to hear your Wyze Thermostat is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: CWD
from Mountain Home Texas
Verified Purchase:Yes
So far so good. Easy to install and looking forward to seeing how well it works.
Written by a customer while visiting wyze.com
Posted by: TechieGuy
from NYC
Verified Purchase:Yes
Nice interface and easy to use. Installation straight forward but be forewarned only support one speed motors (my Honeywell has three) so chose only the high speed fan option
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bruce C
from Vancouver, BC
Verified Purchase:Yes
Price was right, but one of the features I was looking for was schedule programming. The scheduling feature doesn’t work. This has been a known issue for some time according to Wyze forums. Wyze has told me to wait for a firmware upgrade.
Written by a customer while visiting wyze.com
Posted by: Lynn
Verified Purchase:Yes
The thermostat itself is OK. I have installed of the thermostats that were easier and slicker. I attempted to get customer service for this thermostat while installing and that was almost… Well, not almost it was impossible.
Written by a customer while visiting wyze.com
Posted by: Melanie C.
from Friendswood, Tx
Verified Purchase:Yes
I LOVE the thermostat we got! So easy and I love the app!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tmk
Verified Purchase:Yes
Great solution to balance our upstairs room. Rooms are at a happy medium now
Written by a customer while visiting wyze.com
Posted by: Josh
from Cincinnati, ohio
Verified Purchase:Yes
Not bad, actually a good unit despite the low cost
I would recommend this to a friend!
Written by a customer while visiting wyze.com