Customer reviews from swann.com
Swann - Home Security Add-On Pan & Tilt Camera, PoE NVR 4K HD Video, Indoor/Outdoor, 2-Way Talk Wired Surveillance CCTV - White
Average customer rating
4.1
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
15
4 Stars
4
3 Stars
3
2 Stars
3
1 Star
1
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for Swann - Home Security Add-On Pan & Tilt Camera, PoE NVR 4K HD Video, Indoor/Outdoor, 2-Way Talk Wired Surveillance CCTV - White
Posted by: BillA
Verified Purchase:Yes
Has a few bugs, but I may not have figured out the receiving sound in sent messages to email or messages. Just has video, unless you record live in medium or low HD
Response from swann.comBy LV, Customer Support , July 11, 2023
Hello BillA,
Thank you for taking the time to share your feedback. We are glad to know you are enjoying your Swann 4K Pan-Tilt Camera. For assistance, please contact a member of our support team. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you.
Thank you for taking the time to share your feedback. We are glad to know you are enjoying your Swann 4K Pan-Tilt Camera. For assistance, please contact a member of our support team. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you.
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, October 23, 2023
Hello,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Tillytiny
Verified Purchase:Yes
Brilliant camera bought this as an add on will be buying another in new year probably
Response from swann.comBy LV - Swann Team, November 29, 2023
Hello Tillytiny,
Thank you for reaching out to us and sharing your positive feedback on our Swann product. We are glad to learn your 4K Add-On NVR Pan & Tilt Security Camera has increased your sense of security. If you need assistance with your product or have any questions, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann product. We are glad to learn your 4K Add-On NVR Pan & Tilt Security Camera has increased your sense of security. If you need assistance with your product or have any questions, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
good picture sham the camra shakes in the smalles wind. use in indoors but forget it for outside the braket is so flimy
on February 17, 2024
Posted by: mr wobbels alot
i got two of these both for outdoor use but if the wind blows just a bit the plastic bracket wobbles at the 90 degree bend. get close to the camra when the wind blows and you can see it wobbling the camra has a good picture its the bracket used them in doors and there fine
Response from swann.comBy LV - Swann Team, February 23, 2024
Hello,
We are sorry to learn you are experiencing issues with your system. This camera is designed for indoor or outdoor use and it is IP66 rated. Your description of the flimsiness of the bracket sounds out of the norm. Please reach out to our support team for assistance. You can reach our support team by clicking on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV- Swann Team
We are sorry to learn you are experiencing issues with your system. This camera is designed for indoor or outdoor use and it is IP66 rated. Your description of the flimsiness of the bracket sounds out of the norm. Please reach out to our support team for assistance. You can reach our support team by clicking on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV- Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
The camera picture is great! i was very disappointed that camera does not have a zoom feature. On the website it states that it does. when the cameras arrived, on the box it clearly says it does not
the miss communication needs to rectified! on your website
the miss communication needs to rectified! on your website
Response from swann.comBy LV - Swann Team, December 4, 2024
Hello Robert,
Thank you for your feedback! We're glad to hear you're enjoying the camera. The camera you're referring to has a powerful digital zoom feature, which allows you to zoom in to capture important details, making it useful for recording essential evidence. We apologize for any confusion caused by the initial product descriptions and are working to ensure the information is accurate across all platforms.
If you need any further clarification or assistance, please don't hesitate to contact us at tech@swann.com. We’re happy to help!
Your feedback is important to us.
LV - Swann Team
Thank you for your feedback! We're glad to hear you're enjoying the camera. The camera you're referring to has a powerful digital zoom feature, which allows you to zoom in to capture important details, making it useful for recording essential evidence. We apologize for any confusion caused by the initial product descriptions and are working to ensure the information is accurate across all platforms.
If you need any further clarification or assistance, please don't hesitate to contact us at tech@swann.com. We’re happy to help!
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Steve2860
Verified Purchase:Yes
Works excellent
Response from swann.comBy LV, Swann Team, January 16, 2025
Thank you for sharing your positive feedback Steve2860!
Written by a customer while visiting swann.com
Customer Rating
4
Great upgrade
on January 29, 2025
Posted by: Tony Wakefield
Hi I have three of these cameras on my system and the picture quality is a lot better than the standard fixed cameras that the system came with, it is a very easy upgrade just plug in and it automatically connects and finds the software so you can move the camera up down left and right, doesn’t need too much light to record and view it color,
A great upgrade
A great upgrade
Response from swann.comBy LV, Swann Team, January 30, 2025
Hello Tony,
Thanks for sharing your experience! We're glad to hear that upgrading to these cameras was an easy process and that you're enjoying the improved picture quality and flexibility. It’s great to know they perform well even in low-light conditions. If you ever need assistance or have any questions, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Thanks for sharing your experience! We're glad to hear that upgrading to these cameras was an easy process and that you're enjoying the improved picture quality and flexibility. It’s great to know they perform well even in low-light conditions. If you ever need assistance or have any questions, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com