Customer reviews from swann.com
Swann - Home Security Add-On Pan & Tilt Camera, PoE NVR 4K HD Video, Indoor/Outdoor, 2-Way Talk Wired Surveillance CCTV - White
Average customer rating
4.1
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
15
4 Stars
4
3 Stars
3
2 Stars
3
1 Star
1
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for Swann - Home Security Add-On Pan & Tilt Camera, PoE NVR 4K HD Video, Indoor/Outdoor, 2-Way Talk Wired Surveillance CCTV - White
Posted by: Jamiepc
Verified Purchase:Yes
Installed 2 weeks ago and works great. Excellent night vision and just plugged in as replacement for fixed camera. Setup on system automatically.
Written by a customer while visiting swann.com
Customer Rating
2
PTZ is great BUT…
on March 17, 2024
Posted by: Self Made Home Security
I bought the full kit Swann offered—4 TB 16 channel NVR, 12 cameras—great kit as advertised. Installed and setup the system, come to find out the PTZ is all manual. You are unable to have the camera track motion, it doesn’t zoom, the AI functions are pointless if it doesn’t actually track the motion it detects. I was excited to use this package and company, however this camera falls significantly short of expectations. Hopefully it is as simple as a software update and will ultimately begin tracking someone in the full frame of motion.
Response from swann.comBy LV - Swann Team, March 18, 2024
Hello,
Thank you for reaching out with your feedback. Please know, this camera can pan left & right at 355° and tilt up & down at 90° plus digital zoom. Hope this helps. LV - Swann Team
Thank you for reaching out with your feedback. Please know, this camera can pan left & right at 355° and tilt up & down at 90° plus digital zoom. Hope this helps. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Security and peace of mind
on May 25, 2020
Posted by: DRH architect
from New York, NY
Frequency of use:Daily
[This review was collected as part of a promotion.] We got this camera for our beach residence. We are only there part-time and the camera provides us with not only a feeling of security by notifying us of motion or sound in the space, but it is also very convenient when we have to have repair people come in (we have an internet enabled lock as well). The two-way talking feature is very helpful, in that regard, as is the adjust-ability of moving the camera to direct it to where you want to see.
When I had a painter in there recently I was able to speak to him and show him exactly where I wanted him to repair a small wall damage. When we have guests using the place, we can walk them through where to find things.
The wide-angle view really encompasses an entire room, even without pivoting the camera, though that is helpful in many situations.
The camera came in handy recently when we noticed that the display on our wine-cooler was out, indicating that the unit had stopped working, while we were 70 miles away. Also after a very severe storm in the area it was comforting to be able to check the camera to be asured that everything was okay.
The camera was gotten for security purposes but has proven to be a lot more.
When I had a painter in there recently I was able to speak to him and show him exactly where I wanted him to repair a small wall damage. When we have guests using the place, we can walk them through where to find things.
The wide-angle view really encompasses an entire room, even without pivoting the camera, though that is helpful in many situations.
The camera came in handy recently when we noticed that the display on our wine-cooler was out, indicating that the unit had stopped working, while we were 70 miles away. Also after a very severe storm in the area it was comforting to be able to check the camera to be asured that everything was okay.
The camera was gotten for security purposes but has proven to be a lot more.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Great pan & tilt feature but enforcer lights can’t be controlled via the app
on June 18, 2023
Posted by: John6789
Really great product with responsive pan & tilt features.
It’s advertised as controllable flashing lights however this isn’t true. They cannot be controlled via the Swann app which is extremely disappointing.
The siren volume is also an issue, extremely low volume.
Response from swann.comBy LV, Customer Support , June 20, 2023
Hello John679,
Thank you for taking the time to write your review. Your feedback lets us know the things we are doing right and where they may be some room for improvement. Please know you can enable the enforcer lights on the siren settings on your recorder. The Enforcer lights cannot be controlled through the app, just the spotlights and siren. You can still control the enforcer lights through the DVR. If you need assistance, please reach our support team by clicking on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for taking the time to write your review. Your feedback lets us know the things we are doing right and where they may be some room for improvement. Please know you can enable the enforcer lights on the siren settings on your recorder. The Enforcer lights cannot be controlled through the app, just the spotlights and siren. You can still control the enforcer lights through the DVR. If you need assistance, please reach our support team by clicking on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Buzzman
Verified Purchase:Yes
Great camera, easy to install and use, would like to see the software have the feature where automatically follows the person and zoom in to ensure capturing of the person details
Response from swann.comBy LV - Swann Team, December 13, 2024
Hello Buzzman,
Thank you for the 5-star rating! We’re thrilled to know you’re satisfied with your Swann product.
If you ever have any questions or need assistance, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Thank you for the 5-star rating! We’re thrilled to know you’re satisfied with your Swann product.
If you ever have any questions or need assistance, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Great until...
on September 13, 2024
Posted by: JacksonHole77
I bought this camera in Aug 2023. I've only had it for just over 1 year. Everything was working great until last week! All of a sudden, I lost night color vision! I didn't get the warranty on it so I guess I'm screwed. I'll just have to buy a new one. I tried to call Tech Support but since I didn't sign up for their Pro Secure service, I didn't get an answer as no one was available to pick up the phone. Oh well. It lasted a year. Better than I could expect, I guess.
Response from swann.comBy LV - Swann Team, September 16, 2024
Hello JacksonHole77,
We are sorry to hear you are experiencing issues with your camera. There are many variables as to why it is malfunctioning. Please note, Swann's products now come with a 2-year warranty as standard so if you purchased your camera in August 2023 it is still covered under warranty. Additionally, it is not necessary to have any sort of subscription to get assistance from our team. Based on the information you provided we suggest you contact our support team for assistance. You can email our team at tech@swann.com or contact us over the phone.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear you are experiencing issues with your camera. There are many variables as to why it is malfunctioning. Please note, Swann's products now come with a 2-year warranty as standard so if you purchased your camera in August 2023 it is still covered under warranty. Additionally, it is not necessary to have any sort of subscription to get assistance from our team. Based on the information you provided we suggest you contact our support team for assistance. You can email our team at tech@swann.com or contact us over the phone.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Posted by: Lavis
Verified Purchase:Yes
I've had them a couple of weeks now and they've been very good they do exactly what I wanted them to do
Response from swann.comBy Mary, Swann Team, July 16, 2025
Hi Lavis,
Thanks for sharing your experience. We're glad to hear the cameras have been working well and doing exactly what you needed.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thanks for sharing your experience. We're glad to hear the cameras have been working well and doing exactly what you needed.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
I like the camera, poe, resolution and its ability to be moved around. I added this as camera #7 on my port nvr8-8580 to act as a sentinel on my porch and track movement. While I know the movement is manual, I really wish the software and AI could work together with the hardware to automatically lock onto a person and follow them. The camera tech is strong enough to do that, but the software isn't quite that good yet. No offense but it isnt. Swann and this camera could own the market if the system with this camera would pan to follow movement automatically versus me doing so manually (which is then too late anyway).... Think about that and the impact this system would have on intruders. It'd beta that and help you if you'd consider that
Written by a customer while visiting swann.com