Customer reviews from swann.com
Swann - Home Security Add-On Pan & Tilt Camera, PoE NVR 4K HD Video, Indoor/Outdoor, 2-Way Talk Wired Surveillance CCTV - White
Average customer rating
4.1
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
15
4 Stars
4
3 Stars
3
2 Stars
3
1 Star
1
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for Swann - Home Security Add-On Pan & Tilt Camera, PoE NVR 4K HD Video, Indoor/Outdoor, 2-Way Talk Wired Surveillance CCTV - White
Customer Rating
3
What are the SWNHD-900PT Zoom Specs on this PTZ camera? Analog and Digital Zoom and variable range
on December 10, 2022
Posted by: JonnyQTech
No Zoom Ratings listed. What are the SWNHD-900PT Zoom Specs on this PTZ camera? Analog and Digital Zoom and variable range
Response from swann.comBy LV, Customer Support, December 15, 2022
Hello JohnnyQTech,
Thank you for your inquiry, please note pan left & right 355° & Tilt up & down 90° plus digital zoom. We hear you and will refer your inquiry to our support team for more details on the digital zoom specs. We believe that there is always room for improvement. If you have any other questions, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us
LV - Swann Team
Thank you for your inquiry, please note pan left & right 355° & Tilt up & down 90° plus digital zoom. We hear you and will refer your inquiry to our support team for more details on the digital zoom specs. We believe that there is always room for improvement. If you have any other questions, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Awesome security camera
on May 28, 2020
Posted by: mineandyours3
from syracuse , ny
Frequency of use:Daily
[This review was collected as part of a promotion.] Easy to set up and they work flawlessly. The image quality is excellent, the pan-tilt-zoom works great and the motion detection and alerts really work fantastic . The phone app is super easy and streams are smooth and flawless. Does a great job with pan and tilt ability and a super wide viewing that captures all. The day and night pictures and videos are excellent quality. Love the night vision and the listen and talk ability with the security system .I feel safe leaving my home knowing that if anything happens I get instant notifications. A must for every hoe to have.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Best
on May 21, 2020
Posted by: Tmwf
from California
Frequency of use:Daily
[This review was collected as part of a promotion.] I got this Swann Pan & Tilt Security Camera for my new home. I love how easy it was to set up and get it going . Super simple to use. The app is the best one I've used before. I love how to can keep my family safe and I can keep an eye on my dogs while I'm at work. My favorite part of this camera is that I can adjust the camera view right from my phone. How awesome is that!!!!! I highly recommend this brand and product.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: JC A
Verified Purchase:Yes
I recently purchased a SONVX-1690010B2PT-US 16 camera system that included 12 cameras (including two Pan Tilt cameras). The video quality was better than expected and the features (that I’m still learning about) give me more than I was expecting. As a result, I added a third Pan Tilt camera. All my cameras have been custom installed by me as a DIY’er to J-Box Cover Plates and installed on J-Boxes with rigid conduit for all exterior viewing areas - creating a clean and secure installation. The custom mounting to the J-Box cover plates was done by aligning mounting holes to the cover plate, drill and tap threads, drill a hole for the camera cables, install the camera to the J-Box Cover Plate, and install to the J-Box.
Written by a customer while visiting swann.com
Customer Rating
1
Not worth the price
on February 21, 2024
Posted by: Suthan
You cant have face recognition and human & vechile detection at same time.
Doesnt send push notifications stating different detection, only says motion detection.
App don’t differentiate between different detection.
Overall, a standard normal camera does this, expect u can manually rotate this camera. Nothing more to it. Useless.
Doesnt send push notifications stating different detection, only says motion detection.
App don’t differentiate between different detection.
Overall, a standard normal camera does this, expect u can manually rotate this camera. Nothing more to it. Useless.
Response from swann.comBy LV - Swann Team, February 23, 2024
Hello Suthan,
Thank you for sharing your feedback. Please know this camera has both detections for human and vehicle detection. Please also note the description of the camera states the from the Swann Security app, from anywhere in the world. We apologize if there was any confusion. For further assistance, please reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Thank you for sharing your feedback. Please know this camera has both detections for human and vehicle detection. Please also note the description of the camera states the from the Swann Security app, from anywhere in the world. We apologize if there was any confusion. For further assistance, please reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Enforce Vs App skills (I support John6789)
on March 31, 2024
Posted by: Scrump73
Hi, I own the enforcer system and John6789 has hit the nail on the head. The fact the app fails in the ability to use enforcer lights in the app is a big miss for this system. I don't want to get up, out of bed, turn on my TV; log into my NVR find the camera in the system and activate the Enforcer lights. Thieves will be in by that time - let alone if I'm not home - (as you say accessible from anywhere in the world) Swann this is a very poorly thought out rather than allowing the app access from my bedside. This should be a priority fix Swann, as the siren/lights for me are scheduled for evening times, when I sleep, what if I want to use it outside of these times? Swann, needs to make these units fully accessible to all advertised selling features as apriority.
Response from swann.comBy LV - Swann Team, April 2, 2024
Hello Scrump73,
Thank you for sharing your feedback. Your detailed review gives us more insight into are were they may be room for improvement. We are sorry to hear about your most recent experience with some of the features on our app. Unfortunately, the lights cannot be controlled through the app, just the spotlights and siren. You can still control the enforcer lights through the NVR. We will continue to launch updates to the firmware and application to help further improve your experience.
If you need assistance, please reach our support team by clicking on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for sharing your feedback. Your detailed review gives us more insight into are were they may be room for improvement. We are sorry to hear about your most recent experience with some of the features on our app. Unfortunately, the lights cannot be controlled through the app, just the spotlights and siren. You can still control the enforcer lights through the NVR. We will continue to launch updates to the firmware and application to help further improve your experience.
If you need assistance, please reach our support team by clicking on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
It was their only option. Great microphone! Clunky gears. I don't think it would last long if it was roaming automatically all the time. They only do tech support via call back.
on March 5, 2023
Posted by: Repeat buyer
Verified Purchase:Yes
Should have been 12k with zoom!
Written by a customer while visiting swann.com
Posted by: Scott O'Brien
Verified Purchase:Yes
I love the features. But am disappointed that it doesn't work with my DVR and other 6 cameras on that system from Swan. Now I need to buy an NVR and have 2 separate systems. 😤
Response from swann.comBy LV, Customer Support, March 9, 2023
Hello Scott,
We are glad to hear you are enjoying some of the features our 4K Pan-Tilt Add-On Camera has to offer. We always recommend checking compatibility before purchasing an add-on product. Please reach out to our support team for assistance. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Please let us know how we may further assist you.
Thank you,
LV Swann Customer Support
We are glad to hear you are enjoying some of the features our 4K Pan-Tilt Add-On Camera has to offer. We always recommend checking compatibility before purchasing an add-on product. Please reach out to our support team for assistance. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Please let us know how we may further assist you.
Thank you,
LV Swann Customer Support
Written by a customer while visiting swann.com