Customer reviews from Samsung US
Samsung - 4.0 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump - White
Average customer rating
4.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
7
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
1
83%of customers recommend this product.
(
10 out of
12)
Customer Reviews for Samsung - 4.0 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump - White
Customer Rating
4
Smart Dryer
on February 22, 2023
Posted by: Gabby
from Janesville, WI
I love the style of this dryer, but I thought the door would be more transparent. It is barely transparent but it has a light that you can turn on while in use. Since this is an energy saving dryer, it takes longer to dry things which I had to get used to since my last dryer was not energy efficient. I really like all the different cycles it has. Using a cycle in relation to the type of fabric I am using has really restored the quality of the fabrics. I am amazed! The Smart Things app is a great feature but it needs some updates. For example, I can't see how long a load is going to take before starting the cycle, I can't turn my dryer on or off my with it, etc. There was no instructions on where to drain the vent but I figured it out after my dryer stopped working. It is in the same spot you would put your detergent in the washer. The dryer is advertised as quiet but I think it sounds like the average dryer. My dryer door opens up in the same direction as my washer door which I don't like and I'm hoping can be reversed. I don't have mine stacked. The pros definitely outweigh the cons though. I am very happy to do my laundry with this dryer. I am still exploring new and better ways to do my laundry with it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Smart Dryer
on February 22, 2023
Posted by: swaggygabby
from Janesville
Gender:Female
[This review was collected as part of a promotion.] I love the style of this dryer, but I thought the door would be more transparent. It is barely transparent but it has a light that you can turn on while in use. Since this is an energy saving dryer, it takes longer to dry things which I had to get used to since my last dryer was not energy efficient. I really like all the different cycles it has. Using a cycle in relation to the type of fabric I am using has really restored the quality of the fabrics. I am amazed! The Smart Things app is a great feature but it needs some updates. For example, I can't see how long a load is going to take before starting the cycle, I can't turn my dryer on or off my with it, etc. There was no instructions on where to drain the vent but I figured it out after my dryer stopped working. It is in the same spot you would put your detergent in the washer. The dryer is advertised as quiet but I think it sounds like the average dryer. My dryer door opens up in the same direction as my washer door which I don't like and I'm hoping can be reversed. I don't have mine stacked. The pros definitely outweigh the cons though. I am very happy to do my laundry with this dryer. I am still exploring new and better ways to do my laundry with it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Stackable
on February 22, 2023
Posted by: ebaywsslane
from Woodlawn
Gender:Male
[This review was collected as part of a promotion.] I really like the compact size of this dryer and also that it can be stacked. Perfect for an apartment, airbnb, etc. Even though it is compact, the tumbler will dry a full load of laundry. The ventless option works great in our basement where it was more difficult to get it vented outside. The heat pump style is energy-efficient and long term gentler on your clothing. Lots of settings for optimal drying such as wrinkle prevent, damp alert, etc. Will connect via Wi-fi to your Smart Things app with is very handy.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
2
Would not buy again
on January 11, 2025
Posted by: KA in VA
from Shenandoah Valley, VA
We've had the similar model without the AI and wifi for over 4 years, purchased at our builder's recommendation as we were building a close to passive house. The various drying programs have frequently stopped short of the time initially indicated on the display and not because the clothes are already dry. And it takes FOREVER to dry queen and king size sheets, cotton blankets, quilts and duvet covers. It has always taken a long time but now it is taking up to 2 days for the heavier cotton blankets and flannel duvet covers. I think this is partially due to the fact that they always ball up during the cycle, even if I put dryer balls, extra towels, tennis balls, etc in the drum, so I have to constantly check the machine, unravel the bedding and start the cycle again. The heat pump condensor fins came bent (as the dryer had been dropped during delivery, had to have a bottom panel replaced, photo attached to review) and even though I clean the fins after every cycle with the provided brush and also vacuum them periodically, I recently discovered when using a flashlight that they were packed with lint, so I'm sure this has caused the increasingly longer drying times for bedding and the other cycles stopping short of the indicated time. I just spent over two hours trying to cleaning the condensor fins, got out a lot of lint but there is still lint trapped against the condensor that is impossible to clean. I don't know why you'd design a key part of the machine that is so difficult to keep clean. The brush that comes with the machine isn't stiff enough or have long enough bristles to get deep into the fins to get all the lint out. So I would caution against this machine unless you want to spend the time (and get the right tools) to deep clean the condensor fins after every dryer cycle. I'm sure some (all?) of the issues I have with drying times and cleaning the lint might be due to me not noticing that the heat pump condensor fins were bent when the dryer was delivered but if that is the case I'd say it's a design fault if such a critical component can be damaged during delivery. So if purchasing this machine, I would definitely check the heat condensor fins upon deiivery and ask for a replacement if the fins are bent.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Ernest, SEA Care, January 13, 2025
Hi there,
The dryer goes hand in hand with your washer. Let's get the information you need to ensure your dryer provides the best performance.
The links below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
How to clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001019/
Should you need more assistance with the dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148143906) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
The dryer goes hand in hand with your washer. Let's get the information you need to ensure your dryer provides the best performance.
The links below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
How to clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001019/
Should you need more assistance with the dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148143906) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
No complaints
on March 4, 2025
Posted by: Pixel
from Orlando, FL
I bought this after doing extensive research and because my old one literally stopped working due to others not taking care of it, such as cleaning the catch cup, etc. And it was beyond repair. I’ve had this unit for about 2 years. I really enjoy it. Unlike a regular drier, this does not over dry or cook your clothes, and because this is basically a dehumidifier for your clothes it took a bit of getting used to. I do the required monthly maintenance and such. My electric bill is great. Saves me money, and i do laundry at least 1-2 a week. I am overall happy with this unit.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US