Customer reviews from Samsung US
Samsung - 4.0 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump - White
Average customer rating
4.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
7
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
1
83%of customers recommend this product.
(
10 out of
12)
Customer Reviews for Samsung - 4.0 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump - White
Customer Rating
1
Don't buy
on June 6, 2023
Posted by: Momma
from denver
I bought it a month ago and hate it. doesn't dry I can dry i sheet at a time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Camille, Samsung Customer Care, June 12, 2023
Hello there.
Let us go ahead and maximize your dryer performance.
Please check these links to help with the dryer not drying. Kindly click on the hyperlinks and watch the full video included
Dryer is not drying
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
How to care for your bedding using your washer and dryer
https://www.samsung.com/us/support/answer/ANS00047247/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145883888) to help our team pull up your information.
Have a great day
^Camille
Let us go ahead and maximize your dryer performance.
Please check these links to help with the dryer not drying. Kindly click on the hyperlinks and watch the full video included
Dryer is not drying
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
How to care for your bedding using your washer and dryer
https://www.samsung.com/us/support/answer/ANS00047247/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145883888) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on July 23, 2024
Posted by: BillyGoat
[This review was collected as part of a promotion.] Excellent performance. Good all around drying. Sleek design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect!
on January 9, 2023
Posted by: stardest17
from Newton
Gender:Female
[This review was collected as part of a promotion.] This is my very first electric ventless dryer. Wow, what a change! I have dried regular cotton clothes and so far it has done so efficiently and it is not too noisy. So far I have used the preset cycles of normal, towel and small load. They have dried them properly. However if it is the small load it really has to be a "small load". I did small load and it didn't dry properly - probably because it was a medium load. For this ventless dryer you have to empty the water tank after every drying cycle. That is the compromise you make vs a vented dryer. I am cool with it as this Samsung dryer really does seem very efficient and better at drying and saves electricity. There are pre-set which I have used so far but there is a feature called damp alert that I am excited to try out. Will update my review when I do so. The lint remover is easy to remove and a brush is provided for easier removal. The only issue I have (a tiny one) is the rubber ring that surrounds the lint box. Initially it was loose. Turns out you have to really press it on the lint box so it doesn't come off. Even then certain edges is loose so you kinda have to press it down or play with it a little so it doesn't come off. So on that end I'm a tad dissatisfied. I think that could be improved upon. I have not used the wifi / phone feature yet but I am definitely excited as it will be very convenient since this dryer is in the basement. The dryer does look sleep and hi tech. I'd give 4 out of 5 stars. It's a definitely improvement from my old vented dryer that would be very noisy in spinning and sometimes the whole appliance would shake rattle and roll! Definitely would recommend this ventless Samsung dryer. I think it also saves on electricity too!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Love it!
on January 18, 2023
Posted by: Kartracer
First impressions: it’s fairly light and easy to move with two people. It came wrapped in thick plastic and cardboard, not a lot of styrofoam.
Install: It could’ve been just our unit, but we didn’t get an install manual. That said, it was pretty self explanatory despite being my first encounter with a ventless dryer. Before the first cycle it’ll give you a tutorial.
We use it almost daily and love it! The vibration reduction technology is great - it’s one of the quietest dryers I’ve encountered. The loudest thing about it is the song it sings at the end.
One potential downside of a ventless dryer is that you have to empty the water tank after every use, but this one is easy to get to and the dryer will remind you if you forget. The damp alert function is pretty cool - it’ll dry just as much as it needs to. We mostly just use the normal dry setting or delicate settings, though - those work great. It’s also nice that you can save the options/cycles you use the most.
Maintenance: The lint trap looks complicated, with separate inner and outer chambers, but it’s very easy to clean. The dryer also reminds you to clean the lint trap and vent, which is nice. The tools that came with it to clean feel durable and work well - the brush feels like it’ll last as long as the dryer.
All in all, we’re really happy with it. Being a heat pump dryer, it’s not fast - but that’s arguably a plus, since that will improve the lifespan of our clothes.
Install: It could’ve been just our unit, but we didn’t get an install manual. That said, it was pretty self explanatory despite being my first encounter with a ventless dryer. Before the first cycle it’ll give you a tutorial.
We use it almost daily and love it! The vibration reduction technology is great - it’s one of the quietest dryers I’ve encountered. The loudest thing about it is the song it sings at the end.
One potential downside of a ventless dryer is that you have to empty the water tank after every use, but this one is easy to get to and the dryer will remind you if you forget. The damp alert function is pretty cool - it’ll dry just as much as it needs to. We mostly just use the normal dry setting or delicate settings, though - those work great. It’s also nice that you can save the options/cycles you use the most.
Maintenance: The lint trap looks complicated, with separate inner and outer chambers, but it’s very easy to clean. The dryer also reminds you to clean the lint trap and vent, which is nice. The tools that came with it to clean feel durable and work well - the brush feels like it’ll last as long as the dryer.
All in all, we’re really happy with it. Being a heat pump dryer, it’s not fast - but that’s arguably a plus, since that will improve the lifespan of our clothes.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic!
on January 20, 2023
Posted by: Kartracer17
from Lexington
Gender:Male
[This review was collected as part of a promotion.] We use it almost daily and love it! The vibration reduction technology is great - it’s one of the quietest dryers I’ve encountered. The loudest thing about it is the song it sings at the end.
One potential downside of a ventless dryer is that you have to empty the water tank after every use, but this one is easy to get to and the dryer will remind you if you forget. The damp alert function is pretty cool - it’ll dry just as much as it needs to. We mostly just use the normal dry setting or delicate settings, though - those work great. It’s also nice that you can save the options/cycles you use the most.
Maintenance: The lint trap looks complicated, with separate inner and outer chambers, but it’s very easy to clean. The dryer also reminds you to clean the lint trap and vent, which is nice. The tools that came with it to clean feel durable and work well - the brush feels like it’ll last as long as the dryer.
All in all, we’re really happy with it. Being a heat pump dryer, it’s not fast - but that’s arguably a plus, since that will improve the lifespan of our clothes.
One potential downside of a ventless dryer is that you have to empty the water tank after every use, but this one is easy to get to and the dryer will remind you if you forget. The damp alert function is pretty cool - it’ll dry just as much as it needs to. We mostly just use the normal dry setting or delicate settings, though - those work great. It’s also nice that you can save the options/cycles you use the most.
Maintenance: The lint trap looks complicated, with separate inner and outer chambers, but it’s very easy to clean. The dryer also reminds you to clean the lint trap and vent, which is nice. The tools that came with it to clean feel durable and work well - the brush feels like it’ll last as long as the dryer.
All in all, we’re really happy with it. Being a heat pump dryer, it’s not fast - but that’s arguably a plus, since that will improve the lifespan of our clothes.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great Dryer
on February 3, 2023
Posted by: ISPublic123
from New Braunfels
Gender:Male
[This review was collected as part of a promotion.] Great dryer. I love all the different options the dryer has and the high-tech functionality the Wi-Fi connectivity brings. I have used a few options and they all perform excellently and leave the clothes dry. The minor drawback or complaint is that the "wrinkle prevention" feature takes a long time and the clothes still come out with very marked wrinkles. It takes up to three hours to allow the clothes to come out wrinkle-free. I need to try other settings and use more fabric softeners to see if it improves. Although it is fair to mention that my previous dryer was gas and gas usually performs better preventing wrinkles. It is quiet and you can barely feel it running. Once connected to Wi-Fi, it will let you know how long it will take to complete, how far along it is, the cycle that it is currently in, etc. You can stop, restart, and pause it from your Smart Things app. It will also let you know when done. It has an alarm that indicates the dryer is done. Clothes come out very dry.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Energy efficient, advanced and love the presets
on February 3, 2023
Posted by: stardest17
from New Jersey
Our dryer was malfunctioning - when I put heavy laundry in it it wouldn't spin. So I upgraded to this Samsung Electric dryer and boy oh boy, I only with I did it sooner! The way this dryer dries laundry is very interesting in that it seems to "squeeze" the water out. My old washer was more a vent dryer and would blast heat to dry. So this Samsung dryer is definitely more efficient, energy saving and I feel it is much better for my clothes as well! It's definitely more advanced and just like the partnered washer has preset dials for simple peeps like me (lol) I love the preset dials. It's very easy to use and I haven't connected it to my wifi / app yet. Which is cool that I would know when my laundry is done and all that. I'm definitely very happy with this Samsung electric dryer so far and yes, it is much quieter than my old one. My tiny pet peeves are that you have to do three things somewhat often if you do laundry everyday like me - cleaning the lint after every dry; emptying the water container after every dry; later the heat link thingy down below after a number of dries (not sure the proper name). So that's something you have to get used to but it does dry efficiently. I also notice I'm not able to empty ALL the water and there seems to be just a tiny bit still rolling inside. Other than that this is still a big improvement from my old one and would definitely still recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compact
on February 21, 2023
Posted by: twingirls1boy1
from Woodlawn
Gender:Female
[This review was collected as part of a promotion.] Was not sure how I would feel about the heat pump on this dryer. However, it has proven to do the job. Gently on laundry. It does seem to take a little extra time to get laundry fully dry. Be sure to empty the tank after use since it is ventless. The ventless option is versatile and super convenient for our basement set up. The interior light is great; The door can be switched from right to left. Really like the sanitize feature, especially for sheets and towels. Like the washer this offers the capability to connect to Wifi and the Smart Things feature on your phone.
I would recommend this to a friend!
Written by a customer while visiting The Insiders