Customer reviews from Forno Appliances
Forno Appliances - 36 in. Wide 6 Burner Galiano 5.36 Cu. Ft. Freestanding Dual Fuel Electric Range with Convection Oven - White Door
Average customer rating
4.3
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
40
4 Stars
19
3 Stars
18
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Forno Appliances - 36 in. Wide 6 Burner Galiano 5.36 Cu. Ft. Freestanding Dual Fuel Electric Range with Convection Oven - White Door
Customer Rating
4
Incomplete issue getting resolved
on March 13, 2023
Posted by: Karl
Most of the range is great but there is an issue with the oven that we are currently working on. Until then this is an incomplete review and rating
Written by a customer while visiting Forno Appliances
Customer Rating
3
Register product
on March 12, 2023
Posted by: Mario
complicated process - not intuitive - does not allow you to click further until you write a review
Written by a customer while visiting Forno Appliances
Customer Rating
4
Worked for Two Weeks and Then Just Stopped
on March 9, 2023
Posted by: Steve
We were "provided with" the Forno Galiano 36 inch, dual fuel (gas and electric) stove as a replacement through our home warranty company for our Dacor 36 inch range, which was significantly superior iin every respect to this product and model. The gas burners on the Forno stove top worked perfectly well for two weeks after installation and then stopped completely. After a tedious amount of back and forth with Lowes, the provider/installer who sent out two technicians who had never even heard of Forno, they provided us with the contact number for Forno, we discovered that you CAN NOT speak with anyone in customer service directly and that they will ONLY communicate with you via email. After much back and forth by email with Forno, giving them every bit of data we could possibly provide, AND providing a video they have finally agreed to provide some technical support. We have had the product less than two months and at this point without a stove for a month and are extremely dissatisfied, not only with the product, but also the (lack of ) customer service!
Response from Forno Appliances By Michael, Customer Service, March 9, 2023
Hey Steve,
Thank you for contacting us regarding technical support. We apologize for any delay you may have experienced in scheduling a service call. Sometimes delays can occur when we do not receive all the necessary information. However, we have now received all the required details earlier today, and we are ready to schedule your service call. You have been in touch with our technical support agent, Sharon, and we appreciate your patience. Please let us know if you have any further questions or concerns.
Thank you for contacting us regarding technical support. We apologize for any delay you may have experienced in scheduling a service call. Sometimes delays can occur when we do not receive all the necessary information. However, we have now received all the required details earlier today, and we are ready to schedule your service call. You have been in touch with our technical support agent, Sharon, and we appreciate your patience. Please let us know if you have any further questions or concerns.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Nice oven
on January 24, 2023
Posted by: Kirk
Just received it. Looks nice. Why do I need to write a review in order to register my warranty?
Written by a customer while visiting Forno Appliances
Customer Rating
5
Great Stove
on December 22, 2022
Posted by: Lonnie
The stove was easy to install. It works well. The oven runs a little hot, but easy enough to compensate for that by setting the dial a few degrees lower. It's a great addition to my kitchen.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Great technical support
on December 13, 2022
Posted by: JOHN
Stove works as advertised. Had some difficulty installing myself due to incompatible 240 V receptacle that Forno technical support helped me resolve
Written by a customer while visiting Forno Appliances
Customer Rating
5
First experience with Forno
on November 20, 2022
Posted by: Robert
So far, so good. We bought this for a new home we were building.
Written by a customer while visiting Forno Appliances
Customer Rating
4
JUST INSTALLED
on November 17, 2022
Posted by: LESLIE
PRODUC5T WAS JUST INSTALLED YESTERDAY. ALL FUNCTIONS SEEM TOWORK CORRECTLY
Written by a customer while visiting Forno Appliances