Customer reviews from Forno Appliances
Forno Appliances - Galiano 5.36 Cu. Ft. Freestanding Dual Fuel Electric Range with Convection Oven - Black Door
Average customer rating
3.9
(189 Reviews)
Rating breakdown 189 reviews
5 Stars
77
4 Stars
49
3 Stars
37
2 Stars
14
1 Star
12
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Forno Appliances - Galiano 5.36 Cu. Ft. Freestanding Dual Fuel Electric Range with Convection Oven - Black Door
Customer Rating
3
Do not know yet
on February 14, 2023
Posted by: Kevin
We bought the stove last year because we had heard it was taking a long time for appliance delivery. It came quickly and has been stored waiting on remodel to be finished. When unpacked there was a dent on one side and on the front cover under the door. Sent in an email to see what customer service will do. Waiting to see the outcome
Response from Forno Appliances By Michael, Customer Service, February 15, 2023
Hey Kevin!
Sorry to hear of the damage to your range. Please reach out to our support team at mysupport@forno.ca or call directly at 1-866-231-8893 extension 225 so we can open a ticket under your order and resolve your issue in a timely manner.
Sorry to hear of the damage to your range. Please reach out to our support team at mysupport@forno.ca or call directly at 1-866-231-8893 extension 225 so we can open a ticket under your order and resolve your issue in a timely manner.
Written by a customer while visiting Forno Appliances
Customer Rating
3
Slow to Reply
on February 17, 2023
Posted by: Joel
We’ve recently had an issue, and Forno has been slow to reply.
Response from Forno Appliances By Michael, Customer Service, February 17, 2023
Hello Joel,
I am sorry to hear you are having issues with your range. I see our customer service representative Genevieve assisted you with questions regarding your gas hook up and installation and our technical support agent Sharon assisted you with questions regarding the ranges broiler. If you have any more questions or need any assistance regarding your Forno range, please reach back out to us at mysupport@forno.ca or call directly at 1-866-231-8893
I am sorry to hear you are having issues with your range. I see our customer service representative Genevieve assisted you with questions regarding your gas hook up and installation and our technical support agent Sharon assisted you with questions regarding the ranges broiler. If you have any more questions or need any assistance regarding your Forno range, please reach back out to us at mysupport@forno.ca or call directly at 1-866-231-8893
Written by a customer while visiting Forno Appliances
Customer Rating
2
New Purchase - Oven Not Operating Correctly
on February 17, 2023
Posted by: James
Just purchased and installed. Everything works great except the oven. Will rate 5 star based on customer support and satisfactory resolution.
Response from Forno Appliances By Michael, Customer Service, February 17, 2023
Hello James,
I am sorry to hear you are having issues with your oven. Please reach out to us right away so we can diagnosis the issue your are having and resolve it in a timely manner! You can email our technical support team at mysupport@forno.ca or call directly at 1-866-231-8893.
I am sorry to hear you are having issues with your oven. Please reach out to us right away so we can diagnosis the issue your are having and resolve it in a timely manner! You can email our technical support team at mysupport@forno.ca or call directly at 1-866-231-8893.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Stove Works Well and Looks Great.
on February 18, 2023
Posted by: Ryan
I am very pleased with the functionality of the stove and the looks of this product. However, I am getting a natural gas odor from the oven. Hopefully it's an easy fix.
Response from Forno Appliances By Michael, Customer Service, February 20, 2023
Hello Ryan,
Please reach out to our technical support team at mysupport@forno.ca regarding the odor of gas coming from your range so we can gather more information and diagnosis wat may be causing this.
Please reach out to our technical support team at mysupport@forno.ca regarding the odor of gas coming from your range so we can gather more information and diagnosis wat may be causing this.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Customer service
on March 2, 2023
Posted by: Kevin
We ordered very early in remodel process and stored the stove. When we unpacked it we found the side and kick panel dented. Contacted customer service and they sent replacement parts quickly with no issues. We were very pleasantly surprised.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Need to register my new range
on March 7, 2023
Posted by: Sylvia
I really enjoy my new range. It does get very hot quickly. It is exactly what I need.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Just received the new 6 burner range
on March 22, 2023
Posted by: Christian
Just received the new 6 burner range. I absolutely love the way that it looks! It is wonderful to have very functional and efficient burners. I couldn’t believe how fast water came to a boil! The only issue so far is the instruction manual doesn’t have any information about how to air fry. That would be useful.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Just received our Range
on March 28, 2023
Posted by: Nancy
We give it a 5 star based on beauty... can not wait to use....
Written by a customer while visiting Forno Appliances