Customer reviews from Forno Appliances
Forno Appliances - 36 in. Wide 6 Burner Galiano 5.36 Cu. Ft. Freestanding Dual Fuel Electric Range with Convection Oven - Black Door
Average customer rating
4.2
(271 Reviews)
Rating breakdown 271 reviews
5 Stars
128
4 Stars
76
3 Stars
65
2 Stars
2
1 Star
0
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Forno Appliances - 36 in. Wide 6 Burner Galiano 5.36 Cu. Ft. Freestanding Dual Fuel Electric Range with Convection Oven - Black Door
Customer Rating
4
Just received the new 6 burner range
on March 22, 2023
Posted by: Christian
Just received the new 6 burner range. I absolutely love the way that it looks! It is wonderful to have very functional and efficient burners. I couldn’t believe how fast water came to a boil! The only issue so far is the instruction manual doesn’t have any information about how to air fry. That would be useful.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Incomplete issue getting resolved
on March 13, 2023
Posted by: Karl
Most of the range is great but there is an issue with the oven that we are currently working on. Until then this is an incomplete review and rating
Written by a customer while visiting Forno Appliances
Customer Rating
3
Register product
on March 12, 2023
Posted by: Mario
complicated process - not intuitive - does not allow you to click further until you write a review
Written by a customer while visiting Forno Appliances
Customer Rating
4
Worked for Two Weeks and Then Just Stopped
on March 9, 2023
Posted by: Steve
We were "provided with" the Forno Galiano 36 inch, dual fuel (gas and electric) stove as a replacement through our home warranty company for our Dacor 36 inch range, which was significantly superior iin every respect to this product and model. The gas burners on the Forno stove top worked perfectly well for two weeks after installation and then stopped completely. After a tedious amount of back and forth with Lowes, the provider/installer who sent out two technicians who had never even heard of Forno, they provided us with the contact number for Forno, we discovered that you CAN NOT speak with anyone in customer service directly and that they will ONLY communicate with you via email. After much back and forth by email with Forno, giving them every bit of data we could possibly provide, AND providing a video they have finally agreed to provide some technical support. We have had the product less than two months and at this point without a stove for a month and are extremely dissatisfied, not only with the product, but also the (lack of ) customer service!
Response from Forno Appliances By Michael, Customer Service, March 9, 2023
Hey Steve,
Thank you for contacting us regarding technical support. We apologize for any delay you may have experienced in scheduling a service call. Sometimes delays can occur when we do not receive all the necessary information. However, we have now received all the required details earlier today, and we are ready to schedule your service call. You have been in touch with our technical support agent, Sharon, and we appreciate your patience. Please let us know if you have any further questions or concerns.
Thank you for contacting us regarding technical support. We apologize for any delay you may have experienced in scheduling a service call. Sometimes delays can occur when we do not receive all the necessary information. However, we have now received all the required details earlier today, and we are ready to schedule your service call. You have been in touch with our technical support agent, Sharon, and we appreciate your patience. Please let us know if you have any further questions or concerns.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Need to register my new range
on March 7, 2023
Posted by: Sylvia
I really enjoy my new range. It does get very hot quickly. It is exactly what I need.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Customer service
on March 2, 2023
Posted by: Kevin
We ordered very early in remodel process and stored the stove. When we unpacked it we found the side and kick panel dented. Contacted customer service and they sent replacement parts quickly with no issues. We were very pleasantly surprised.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Stove Works Well and Looks Great.
on February 18, 2023
Posted by: Ryan
I am very pleased with the functionality of the stove and the looks of this product. However, I am getting a natural gas odor from the oven. Hopefully it's an easy fix.
Response from Forno Appliances By Michael, Customer Service, February 20, 2023
Hello Ryan,
Please reach out to our technical support team at mysupport@forno.ca regarding the odor of gas coming from your range so we can gather more information and diagnosis wat may be causing this.
Please reach out to our technical support team at mysupport@forno.ca regarding the odor of gas coming from your range so we can gather more information and diagnosis wat may be causing this.
Written by a customer while visiting Forno Appliances
Customer Rating
3
Slow to Reply
on February 17, 2023
Posted by: Joel
We’ve recently had an issue, and Forno has been slow to reply.
Response from Forno Appliances By Michael, Customer Service, February 17, 2023
Hello Joel,
I am sorry to hear you are having issues with your range. I see our customer service representative Genevieve assisted you with questions regarding your gas hook up and installation and our technical support agent Sharon assisted you with questions regarding the ranges broiler. If you have any more questions or need any assistance regarding your Forno range, please reach back out to us at mysupport@forno.ca or call directly at 1-866-231-8893
I am sorry to hear you are having issues with your range. I see our customer service representative Genevieve assisted you with questions regarding your gas hook up and installation and our technical support agent Sharon assisted you with questions regarding the ranges broiler. If you have any more questions or need any assistance regarding your Forno range, please reach back out to us at mysupport@forno.ca or call directly at 1-866-231-8893
Written by a customer while visiting Forno Appliances