Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.9
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
145
4 Stars
41
3 Stars
21
2 Stars
19
1 Star
42
72%of customers recommend this product.
(
131 out of
181)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
1
WORST PRODUCTS EVER
on September 3, 2025
Posted by: WORST PRODUCTS
WORST PRODUCTS EVER..... WE BOUGHT AN ENTIRE APPLIANCE PACKAGE AND HAVE HAD NOTHING BUT ISSUES... WE ARE NOW ON OUR 2ND RANGE, MULTIPLE DISHWASHER REPAIRS AND NOW MICROWAVE IS SPARKING AND IS A FIRE HAZARD. DO NOT PURCHASE THESE PRODUCTS. PRODUCTS ARE ONLY 14 MONTHS OLD
Response from cafeappliances.comBy Diego, Cafe_Appliances, September 5, 2025
We want to help you with your unit. We are going to reach out via email to gather further information. Please reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good features - keypad needs work.
on September 20, 2025
Posted by: cafe microwave
from Michigan
[This review was collected as part of a promotion.] We have this installed in our island and it is very difficult to see the keypad. Considering the price of this item and the fact that it is a drawer microwave,,you would think it would have a back lit keypad. Otherwise, it’s a good microwave and we like the features such as the melt feature and the sensor features.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love all the options,
on September 28, 2025
Posted by: Bpope
[This review was collected as part of a promotion.] Love this microwave oven drawer! wasn't sure at first, i've always had swing out doors/! but i love how this one works in my space,
Response from cafeappliances.comBy Adrian, GE_Appliances, October 9, 2025
We are excited that you are loving your microwave drawer. This is such a beautiful model with many great heating features that we are happy to hear you’re enjoying. We are honored to have you as a part of the Cafe family, and we hope you enjoy your microwave for many years to come!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Arching after 2 years
on November 18, 2025
Posted by: Omnimark
Just like many of the reviews we've now seen, our drawer microwave also arched in the same place, right above the point where the left roller is positioned when it is closed. I have attempted 3 times to repair by grinding down to metal and recoating with cavity paint. It may be that I just haven't been able to get a thick enough coat yet, but arching reoccurs with the first bag of popcorn.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, November 19, 2025
There is no approved method to repair the coating on the cavity of your microwave. Any such attempts would be considered product modification and is never recommended as the product design has been changed and has not been tested for reliability and safety. Our recommendation is to stop using the unit and replace it.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not happy with heating
on December 3, 2025
Posted by: Jags
Our first installed microwave had issues with door not being stable and heating of food not even. We got a replacement of the first one and now the door is fine, but the food is not heating even and its really hot on the perimeter and no heat or less heat at the center of the plate. Not happy overall with the design, and power of the device.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, December 8, 2025
For best results when using Cook Time or Defrost, stir or turn the food halfway through the cycle. We offer some recommendations on page 10 of the Owner's Manual - https://products-salsify.geappliances.com/image/upload/s--PePNHzIU--/mohelzxqfnlhv03szh0l.pdf
If you continue to have an issue with the cooking performance, please contact our GE Appliances service team - Bodewell at 1-833-426-3393 to have your microwave evaluated and repaired as needed.
If you continue to have an issue with the cooking performance, please contact our GE Appliances service team - Bodewell at 1-833-426-3393 to have your microwave evaluated and repaired as needed.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Arcing in back left corner!
on December 4, 2025
Posted by: Alligill
[This review was collected as part of a promotion.] We are experiencing the same intermittent arcing issue in back left corner of our GE Cafe drawer microwave. Called for service and it didn’t do it when they were here so they just left. Pretty annoying since this is a known issue and all they needed to do was to google it and see that many people have had the same problem due to poor design. I don’t feel like it is safe to keep using it. Please provide some kind of fix or replacement for those of us having this problem.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, December 8, 2025
We would like to review your situation further and have sent you an email requesting additional information in order to do so. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Fire Hazard
on December 13, 2025
Posted by: Kelly lisa
from Demotte IN
[This review was collected as part of a promotion.] Only 14 months old and it’s sparking.back left corner and now the right back corner. Fire hazard. Not even used often and kept clean. Disappointing.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, December 15, 2025
We'd like to help with your microwave oven. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Arcing and Sparking KNOWN ISSUE! Do Not Buy
on October 27, 2024
Posted by: SCAngel
from Lake Wylie SC
We remodeled our kitchen and this under counter microwave drawer was our largest investment. Like others, ours is sparking in the same back left bottom. This is clearly a defect and known issue. I’m so disappointed in Cafe. How can this be fixed?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, October 30, 2024
We'd like to assist you with your microwave sparking. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com