Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.9
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
145
4 Stars
41
3 Stars
21
2 Stars
19
1 Star
42
72%of customers recommend this product.
(
131 out of
181)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
1
Sparks!
on November 23, 2024
Posted by: 123joe
from Norco Louisiana
Like others, ours is sparking in the same back left bottom. This is clearly a defect and known issue. I’m so disappointed in Cafe. How can this be fixed?
(Copy of previous review) I am having exact same issues.
(Copy of previous review) I am having exact same issues.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 5, 2024
We want to assist with your microwave sparking. We recommend checking the following article for a list of possible causes:
(Microwave Arcing In Cavity) https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
If you are still noticing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
(Microwave Arcing In Cavity) https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
If you are still noticing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great microwave
on July 29, 2024
Posted by: Zee01
from Wichita, Kansas
I love this microwave - I think a good change would be to put the controls on top of the door so you can see them without bending over.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Control panel lacks illumination
on November 13, 2024
Posted by: 2024
Overall I like this microwave but the lack of lighting on the control panel is a major design flaw . It is very difficult to see the control you need . Especially if the kitchen lights are low.
Very frustrating .
Very frustrating .
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 18, 2024
We are going to pass your comments about the light and control panel over to our product team to review. We're always looking for ways that we can make our appliances even better. Thank you again for sharing.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Sparking and burning components
on December 2, 2024
Posted by: unhappy_customer
After just 1.5 years - just outside the warranty period, of course - we're having the same issue with sparks and burning components that other customers have reported. All of the issues appear to be happening at the same point in the microwave, in the back corners where the drawer rollers rest against the interior when the door is closed. This is clearly a design or manufacturing defect. And now we have to pay out of pocket to repair or replace an expensive, relatively new microwave.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 16, 2024
We are sorry to hear about your microwave arcing and getting damaged. We do see that you are currently working with our service team to get this repaired. We're confident that we can help resolve this.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Why no control lights other than cook time/clock?
on December 21, 2024
Posted by: creek jan
Why are the controls not lit? Where the clock is, etc. is easy to see, but you can't see the "feature" buttons.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Could have done better
on January 17, 2024
Posted by: Tazmansd
The microwave feature works fine and the below counter installation helped in our smaller kitchen But because it is below the counter and the control panel does not light up, it is very difficult to read the controls. This is a serious design flaw.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, January 26, 2024
Hello,
Thank you so much for taking the time to connect. We appreciate the feedback regarding your microwave oven. We're glad to hear that the unit is working well for you. Your comments are extremely important and will be considered by our product design team.
Best wishes! - Tierra@Cafe
Thank you so much for taking the time to connect. We appreciate the feedback regarding your microwave oven. We're glad to hear that the unit is working well for you. Your comments are extremely important and will be considered by our product design team.
Best wishes! - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY... Tons of issues
on December 27, 2024
Posted by: kgilgenast
from Colorado
As I am now seeing in many other reviews, we have experienced two common issues including the panel failure (repaired twice now) and the sparking/arcing due to faulty wheels in both corners. We splurged on a whole suite of Cafe appliances from this collection for our kitchen renovation and I'm really disappointed. I have now spent a ridiculous amount of time and money trying to keep this microwave functional.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 14, 2025
We are sorry to hear about your microwave control panel needing to be replaced and with the arcing. We want to help out with this. We will be getting in touch over email for additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Needed repairs within two months
on August 23, 2022
Posted by: Dissatisfied with new uni
from Iowa
While I like the looks of the microwave, within less than two months after receiving it, the unit died while in operation and would not come back on. We had to have a repairman come out and fix a bad switch (I think that's what he said the problem was). It's a bit troubling to have this unit go down so quickly, especially after paying so much for it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 24, 2022
Hi there,
Thanks so much for the review. So sorry to hear about what happened with your microwave, especially so early on; this isn't something that we expect when you purchase a new appliance. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience.
Best wishes,
Michael@Cafe
Thanks so much for the review. So sorry to hear about what happened with your microwave, especially so early on; this isn't something that we expect when you purchase a new appliance. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com